en
Starter
10 days free trial
Ideal for companies looking to automate a low volume of monthly conversations.
* ANUAL SUBSCRIPTION
50% discount included
USD 149 billed monthly
R$ $1006 faturado mensalmente
USD 75
R$ 503
/mo*
+USD 0.18 per conversation
+R$ 1,215 por sessão
Advanced
Step up the game! Automate, integrate, and solve with Conversational AI.
* ANUAL SUBSCRIPTION
20% discount included
USD 599 billed monthly
R$ 4043 faturado mensalmente
USD 479
R$ 3235
/mo*
+USD 0.15 per conversation
+R$ 1,013 por sessão
All features from Starter plan plus:
Business
Provide powerful and smart customer service. Enhance the experience.
ANUAL SUBSCRIPTION
30% discount included
USD 2.285 billed monthly
Talk to us
+USD 0.12 per conversation
R$0,78 por sessão
All features from Advanced plan plus:
Enterprise
End-to-end solution. Ideal for large companies looking to scale their business.
All features from Business plan plus:
channels
Web
Web Mobile / Embedded App
Facebook Messenger
Whatsapp Number
Extra
1 included
1 included
1 included
Open Message API
Voice Messages Transcription
Phone Support - Voice
Conversational Video
Extra
Extra
AI Conversational Engine
Semantic Identification
Normalization, categorization, auto correcting errors and unnecessary characters
Informal language, slang, regionalisms and other variations in language
Disambiguation and suggestions
Short term memory
Emojis
Conditional rules
Multi language
Multi Language (Translation Service) (Soon)
Kwnoledge
Knowledge Management Tool (no code or linguistic skills needed)
Flows Desing Tool for a structured experience
Message Add-ons: buttons, carousels, images, videos, forms, maps, tickets, assisted navigation, embedded page
Importing questions and answers from Excel or Zendesk Guide
Multibot
LiveChat
Unlimited LiveChat Users
AI Co-pilot
Multiple Transfer groups
Customizable writing shortcuts
Customer profiles with conversation history
Reports
API access
Integrations
Aivo Studio
Extra
Extra
LiveAgent API
Self-Service Third Party Integrations
Zendesk Chat and Support
Genesys PureCloud
Genesys Engage
Salesforce
Proactivity
Web Ads
Engage. Start conversations
Extra
Extra
Extra
Extra
Reports
Dashboard with key metrics
Comprehensive chats report (channel, conditions, user data, interactions, feedback, labels, sources, locations, IP and devices)
Download reports as CSV files
Send reports as a regularly scheduled email
API access to reports and conversation details
Satisfaction Learning
Satisfaction Measurement
Training tool for all unresolved interactions
Satisfaction Score
Security and Service
SLA 99,9%
GDPR and LGPD Compliance
SSO
Support
Kwnoledge Base
Business Hours Set Up
E-mail Support
Dedicated Account Manager
Trird Party Integrations
Onboarding
Questions and Answers Set Up
5
50
100
200
One-to-one onboarding sessions
2
4
8
8
Workshops
2
4
4
Test Experience
Training
Open
Open
Private
Private
Custom Integrations
Extra
Extra
Extra
Extra
Payment Methods
Online credit card and ticket
Online credit card and ticket
Online credit card, ticket and wire
Online credit card, ticket and wire
Starter
channels
Web
Web Mobile / Embedded App
Facebook Messenger
Whatsapp Number
Extra
Instagram (coming soon)
Voice-to-text transcription of messages
AI Conversational Engine
Semantic Identification
Normalization, categorization, auto correcting errors and unnecessary characters.
Informal language, slang, regionalisms and other variations in language.
Disambiguation and suggestions
Short term memory
Emojis understanding
Kwnoledge
Knowledge Management Tool (no code or linguistic skills)
Flows Desing Tool for a structured experience.
Add-on complements: buttons, carousels, images, videos, forms, maps, tickets, assisted navigation, embedded page
Importing questions and answers from Excel or Zendesk Guide
LiveChat
Unlimited LiveChat Users
Multiple Transfer groups
Automatic suggestions (Agent Augmentation)
Customizable writing shortcuts.
Customer digital profiles with the conversation history
Reports
Integrations
Zendesk Chat and Support
Proactivity
Web Ads
Reports
Panel with main management numbers
Comprehensive chats report (channel,condition, user data, interactions, feedback, label, source,location, IP and device)
Reports downloaded as CSV files.
Ability to send reports as a regularly scheduled email.
Satisfaction Learning
Training tool for all unresolved interactions
Security and Service
SLA 99,9%
GDPR and LGPD Compliance
Support
Kwnoledge Base
Integrations profesional Services
Extra
Onboarding
Add Q&A/Intentions
5
Onboarding one to one sessions
2
Training
Open
Integrations profesional services
Extra
Advanced
channels
Web
Web Mobile / Embedded App
Facebook Messenger
Whatsapp Number
Extra
Instagram (coming soon)
Voice-to-text transcription of messages
AI Conversational Engine
Semantic Identification
Normalization, categorization, auto correcting errors and unnecessary characters.
Informal language, slang, regionalisms and other variations in language.
Disambiguation and suggestions
Short term memory
Emojis understanding
Conditionals
Kwnoledge
Knowledge Management Tool (no code or linguistic skills)
Flows Desing Tool for a structured experience.
Add-on complements: buttons, carousels, images, videos, forms, maps, tickets, assisted navigation, embedded page
Importing questions and answers from Excel or Zendesk Guide
LiveChat
Unlimited LiveChat Users
Multiple Transfer groups
Automatic suggestions (Agent Augmentation)
Customizable writing shortcuts.
Customer digital profiles with the conversation history
Reports
Integrations
Self-Service Third Party Integrations
Zendesk Chat and Support
Zendesk SunCo
Zapier
Proactivity
Web Ads
Outbound SMS and Whatsapp Template Message
Reports
Panel with main management numbers
Comprehensive chats report (channel,condition, user data, interactions, feedback, label, source,location, IP and device)
Reports downloaded as CSV files.
Ability to send reports as a regularly scheduled email.
Satisfaction Learning
Satisfaction Measurement
Training tool for all unresolved interactions
Security and Service
SLA 99,9%
GDPR and LGPD Compliance
Support
Kwnoledge Base
Business Hour Live Chat
Integrations profesional Services
Extra
Onboarding
Add Q&A/Intentions
5
Onboarding one to one sessions
4
Workshops
2
Test Experience
Training
Open
Integrations profesional services
Extra
Business
channels
Web
Web Mobile / Embedded App
Facebook Messenger
Whatsapp Number
1 included
Open Message API
Instagram (coming soon)
Phone Support* (Voice)
Voice-to-text transcription of messages
AI Conversational Engine
Semantic Identification
Normalization, categorization, auto correcting errors and unnecessary characters.
Informal language, slang, regionalisms and other variations in language.
Disambiguation and suggestions
Short term memory
Emojis understanding
Conditionals
Multilanguage
Kwnoledge
Knowledge Management Tool (no code or linguistic skills)
Flows Desing Tool for a structured experience.
Add-on complements: buttons, carousels, images, videos, forms, maps, tickets, assisted navigation, embedded page
Importing questions and answers from Excel or Zendesk Guide
Multibot
LiveChat
Unlimited LiveChat Users
AI Co-pilot Complement
Multiple Transfer groups
Automatic suggestions (Agent Augmentation)
Customizable writing shortcuts.
Customer digital profiles with the conversation history
Reports
API acess
Integrations
Self-Service Third Party Integrations
Zendesk Chat and Support
Zendesk SunCo
Zapier
Slack
Genesys PureCloud
Proactivity
Web Ads
Outbound SMS and Whatsapp Template Message
Reports
Panel with main management numbers
Comprehensive chats report (channel,condition, user data, interactions, feedback, label, source,location, IP and device)
Reports downloaded as CSV files.
Ability to send reports as a regularly scheduled email.
API to all analytical information and conversation details.
Satisfaction Learning
Satisfaction Measurement
Training tool for all unresolved interactions
Security and Service
SLA 99,9%
GDPR and LGPD Compliance
Support
Kwnoledge Base
Business Hour Live Chat
E-mail Support
Trird Party Integrations
Integrations profesional Services
Extra
Onboarding
Add Q&A/Intentions
100
Onboarding one to one sessions
8
Workshops
4
Test Experience
Training
Private
Integrations profesional services
3 request
Enterprise
channels
Web
Web Mobile / Embedded App
Facebook Messenger
Whatsapp Number
1 included
Open Message API
Whatsapp Enterprise Hosting Number
Instagram (coming soon)
Phone Support* (Voice)
Voice-to-text transcription of messages
AI Conversational Engine
Semantic Identification
Normalization, categorization, auto correcting errors and unnecessary characters.
Informal language, slang, regionalisms and other variations in language.
Disambiguation and suggestions
Short term memory
Emojis understanding
Conditionals
Multilanguage
Kwnoledge
Knowledge Management Tool (no code or linguistic skills)
Flows Desing Tool for a structured experience.
Add-on complements: buttons, carousels, images, videos, forms, maps, tickets, assisted navigation, embedded page
Importing questions and answers from Excel or Zendesk Guide
Multibot
LiveChat
Unlimited LiveChat Users
AI Co-pilot Complement
Multiple Transfer groups
Automatic suggestions (Agent Augmentation)
Customizable writing shortcuts.
Customer digital profiles with the conversation history
Reports
API acess
Integrations
Self-Service Third Party Integrations
Zendesk Chat and Support
Zendesk SunCo
Zapier
Slack
Genesys PureCloud
Salesforce
Genesys Engage
Proactivity
Web Ads
Outbound SMS and Whatsapp Template Message
Reports
Panel with main management numbers
Comprehensive chats report (channel,condition, user data, interactions, feedback, label, source,location, IP and device)
Reports downloaded as CSV files.
Ability to send reports as a regularly scheduled email.
API to all analytical information and conversation details.
Satisfaction Learning
Satisfaction Measurement
Training tool for all unresolved interactions
Security and Service
SLA 99,9%
GDPR and LGPD Compliance
SSO
Support
Kwnoledge Base
Business Hour Live Chat
E-mail Support
Specialist Team
Trird Party Integrations
Integrations profesional Services
Extra
Onboarding
Add Q&A/Intentions
200
Onboarding one to one sessions
8
Workshops
4
Test Experience
Training
Private
Integrations profesional services
Unlimited
What is a conversation?
Each conversation can have unlimited interactions. We consider that a conversation is finished when 5 minutes of inactivity have passed in Web, or 24 hours in WhatsApp or FB messenger.
Are live chat conversations charged separately?
Yes, if you use our Live chat solution each conversation with Live chat is charged also.
Can I pay in my local currency?
For now we only accept US Dollars and Reals.
Buyer's Guide: How to choose the best AI provider to automate customer service.
