Are you thinking of implementing a conversational bot? This article is for those who aren't tech-savvy, so they can get an AI bot up and running without investing too much time and effort.
The conversations started with the people reaching your site will be the kick-off for more sales. Implementing a solution with Conversational AI will allow you to provide around-the-clock support through all channels, chat in real time and make custom suggestions.
Your virtual assistant will be able to answer an unlimited number of inquiries immediately, 24/7, and without overwhelming your team. The result? More satisfied customers and many, many, more sales.
Your social media or messaging services, such as Facebook Messenger or WhatsApp, are as important as your web chat. Serving your customers through their preferred channels is the ideal move to close more leads.
Apart from attracting leads, chatting with them and taking part in your nurturing strategy, your bot can also be a great seller. It will be able to perform custom suggestions and lead the user throughout the process, as well as apply up-selling and crossselling strategies.
The experience doesn't end when the customer clicks the purchase button. Use Conversational AI to notify the status of the orders or to immediately answer inquiries about rebates. Satisfied customers = customers who buy again.
TAG Livros received thousands of inquiries in their anniversary month. Automating the service helped them reach:
Iana, Havaianas' conversational bot, is a great example of how to manage conversations at large scale:
sessions per month