ebook

How to Skyrocket Online Sales and Boost Customer Retention

Conversational strategies to prepare for overdemand

Want to take your sales strategy to the next level this 2021? Download this ebook to know how a conversational chatbot can help you improve the experience and increase your website’s conversion.

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The sales process in the new normal

Electronic commerce has experienced exponential growth all around the world. Over the last year this trend grew stronger. The pandemic changed the rules of the game and accelerated the transformations that were already taking place.

Ecommerce sales grew

13%

in January

17%

in February

24%

in March

73%

in April

80%

in May

this will result in

$58 Billion revenue

64.4%+

from their initial forecast of 38.6% growth

The sales process in the new normal

La venta de productos y servicios online revolucionó los hábitos de consumo en todo el mundo. Durante el último año esta tendencia se fortaleció aún más. La pandemia cambió las reglas del juego y aceleró los cambios que ya estaban en marcha.

América Latina es una de las regiones con más rápido crecimiento para el comercio electrónico, especialmente en tiempos de coronavirus.

13 millones de personas

realizaron una compra online por primera vez durante el primer trimestre de 2020.

7 de cada 10 usuarios

de la región afirmaron que continuarán utilizando métodos de pago electrónico luego de la pandemia.

Esto equivale a una aceleración de entre tres y cinco años para países como México, Colombia y Argentina.

The sales process in the new normal

A venda de produtos e serviços online revolucionou os hábitos de consumo em todo o mundo. Durante o último ano esta tendência se fortaleceu ainda mais. A pandemia mudou as regras do jogo e acelerou mudanças que já estavam a caminho.

A América Latina é uma das regiões com o crescimento mais rápido para o e commerce, especialmente em tempos de coronavírus. E o Brasil é o maior mercado online da América Latina, representando 42% das vendas do comércio eletrônico da região. Em 2020, as compras online aumentaram 56% no país, chegando a R$ 105 bilhões.

13 milhões de pessoas

realizaram compras online pela primeira vez durante o primeiro trimestre de 2020.

7 de cada 10 usuários

da região afirmaram que continuarão utilizando métodos de pagamento eletrônico após a pandemia.

Isto equivale a uma aceleração de três a cinco anos em países como México, Colômbia e Argentina.

Is your current strategy ready for this scenario?
How will you stand out from the competition this 2021?

companies
using AI

50%

increase in the number of leads

40% to 60%

cost reduction

70%

reduction of assistance average time

Source: Harvard Business Review

Conversational AI to earn loyal customers

The conversations that you establish with your prospects will be the initial kick to generate more sales. And conversational AI can be a major ally to achieve this.

In this ebook, we’ll share with you how you can use this technology in each step of the sales process to sell mre and improve your relationship with your customers.

What will you find in this ebook?

  • An overview of the current state of e-commerce and the challenges and opportunities for your online business post-coronavirus.
  • Current consumer expectations and how to offer a comprehensive and satisfactory purchase experience.
  • Tactics, tools and technologies that will help you adapt your strategy to optimize your sales.
  • A walk through the entire sales process and how conversational AI can optimize each of the stages.