With this partnership, both companies will include new functionalities, giving their support service solutions and their automatic customer service more agility in the resolution of client’s requests.
This integration combines the virtual agents solution, offered by AgentBot, with the possibility of incorporating second level assistance forms, integrated to Zendesk.
Through this functionality, it will be possible to complement all the benefits of instantaneous automatic customer service with the possibility of transferring requests – related to sales or any other more complex matter – directly to Zendesk.
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AgentBot is a virtual agent that allows automatic interaction with customers in all digital channels. See more.
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