Cookies Policy

To enhance the User’s experience on the www.aivo.co site (the “Site”) and on our Client’s websites, AIVO use “cookies”. To make full use of the features and services we offer at AIVO Site and AIVO Client´s websites, the User will need to accept cookies, as we can only provide the User with certain features by using them. By using AIVO Site and our Client’s websites, the User agrees to our use of cookies as described in the present Cookie Policy.

What are Cookies?

Cookies are small text files placed and download in the User’s computer’s browser used to store information to recognize the User, remember the User’s preferences and provide a more secure online experience.
Generally, cookies are very useful and are a common method used by almost every website to help the User´s online experience be as efficient as possible. For security reasons, many websites may not function at all without the use of cookies.
Cookies generally do not hold any information to identify an individual person, but are instead used to identify a browser on an individual machine. Cookies, by themselves, do not let us know the User´s email address or other personal information unless the User choose to provide this information to us by, for example, completing a Form. Once the User chooses to provide Personal Information to a website, this information may be linked to the data stored in the cookie.
Cookies can be referred to as session cookies or persistent cookies, depending on how long they are used:

  • Session cookies only last for the User´s online session and disappear from their computer or device when Users close their browser.
  • Persistent cookies stay on the User’s computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies may be checked each time the User visits the website where the cookie was generated or, in the case of third-party cookies, from another site that also uses the same service.

What types of Cookie does AIVO use?

AIVO may use different types of cookies that may be set on the User’s device. Here we explain what are these and why we use them.

Necessary cookies

These cookies are essential in helping the User to make use of the features and services we offer on our Site and/or our Client’s websites. Without these cookies, the services the User wants to use cannot be provided. These cookies do not gather any information that could be used to identify the User, and they do not monitor or remember where the User has been on the Internet.

Functional or preference cookies

During the User’s visit to the Websites, cookies are used to remind the information entered or the options made (such as user name, language or region) on the Websites. They also store the preferences by customizing the Websites, for example, the preferred language. Remember these preferences through the use of persistent cookies, and the next time the User visit the Websites he will not have to reconfigure them.

Performance cookies

Performance cookies help us to understand how Users use our Site and/or our Client’s website, so we can keep our and/or our Client’s products and services relevant, easy to use and up to date.
These are anonymous and, as they are only used for statistical purposes, they do not contain or collect any information that identifies the User.

These are anonymous and, as they are only used for statistical purposes, they do not contain or collect any information that identifies the User.

Advertising cookies

These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

Analytics and Research cookies

These cookies are used to identify and fix errors, understand how visitors use our Site, research and test different features, and analyze how visitors arrive at and use our Site.

Which Cookies does AIVO use in this Site?

To make full use of the features and services we offer at AIVO, the User needs to accept cookies, as we can only provide the User with certain features of this website by using them. Although we only set a few cookies directly, we also make use of some services which set their own cookies. We believe it is important to be clear about any cookies that are being set, and why, so we have provided the tables below to explain this to the User. The User will not necessarily see all of the cookies referenced below stored on the User’s machine after visiting our Site.
Although we audit the types of cookies that are used on our Site, it is possible that the services we use may make changes to their cookie names and purposes.

Cookie nameDescriptionDurationCategory
GoogleThese cookies are used to collect website statistics and track conversion rates.1 month/180 daysAnalytics and Research cookies
Google AnalyticsWe use Google Analytics to generate statistical data on how our visitors use our SiteSession/2 añosAnalytics and Research cookies
LinkedInThese types of cookies are used for retargeting, so we can show you relevant ads based on your activity on our Site after you leave it.180 daysAdvertising cookies
FacebookThese types of cookies are used for retargeting, so we can show you relevant ads based on your activity on our Site after you leave it.180 daysAdvertising cookies
DoubleclickThese types of cookies are used for retargeting, so we can show you relevant ads based on your activity on our Site after you leave it.2 yearsAdvertising cookies
HubspotWe use Hubspot to identify your preferences so we can personalize our marketing emails.10 yearsAdvertising cookies
Google Adwords ConversionAdvertising pixel for exploration and redirection.540 daysAdvertising cookies
BingAdvertising provider for search marketing.2 yearsAdvertising cookies
CloudflareTrusted traffic identification.1 yearNecessary cookies
PHPSESSIDPreserves user states in all page requests.SessionPerformance cookies
Test-cookiesUsed to know if the user’s browser supports cookies.SessionNecessary cookies

Which Cookies does AIVO use on our solutions?

Our platforms can only provide the User with certain features by using cookies.
We believe it is important to be clear about any cookies that are being set, and why, so we have provided the tables below to explain this to the User.

Cookie nameWeb SiteCookie purposeCategory
access_tokenmy.aivo.coIdentifies the user, the application uses it to make calls to the API and is required for security checks.Necessary cookies
appSelectedmy.aivo.coApplication data that the user is currently using.Necessary cookies
current_usermy.aivo.coUser data that started session.Necessary cookies
filtersSelectedmy.aivo.coSet of filters selected by the user. It is used to remember the filters that you previously selected and autocomplete in different sections.Functional or preference cookies
routesmy.aivo.coSet of routes to which the user has access to. It is used to show and hide different sections according to access granted to the user.Necessary cookies
solutionSelectedmy.aivo.coSolution data (AgentBot / Live) that the user is currently using.Necessary cookies
tokenmy.aivo.coIdentifies the application that the user is currently using.Necessary cookies
appsmy.aivo.coThis cookie defines the Set of applications to which the user has access.Necessary cookies
agentConfigmy.aivo.coDefines the basic configuration, texts and images that make up the chat window.Necessary cookies
agentUsermy.aivo.coRecord the current user data.Performance cookies
agentUsersmy.aivo.coThese cookies store the set of users that intervened in the conversation. They are used to identify to which user each interaction belongs to.Necessary cookies
agentMessagesmy.aivo.coChat history. All interactions with the window chat will be hosted here to use them later when reloading the chat history.Necessary cookies
PHPSESSIDLive PlatformPreserves user states in all page requests.Necessary cookies
_cfduidLive PlatformUsed to identify individual clients behind a shared IP address and apply security settings on a per-client basis. Does not store any personally identifiable information.Necessary cookies
_ga / _gidLive PlatformAre used to distinguish users.Necessary cookies
  • aivo-config-27d4a2bb
  • aivo-users-27d4a2bb
  • aivo-user-27d4a2bb
Window chatStores the data entered by the user in the forms and those that are set by SDK.Necessary cookies
IntercomLive Platform my.aivo.coInteract with users and to analyze user behavior.Functional or preference cookies

Cookies configuration

If a User wants to control which cookies accept or not, the User may configure its own browser to accept all cookies or to be alerted every time a cookie is offered by a website’s server. Most browsers automatically accept cookies. The User can set its browser option to refuse receiving cookies and can also delete existing cookies. Please note, if the User chooses to block all cookies, our Site and/or our Client’s websites will not function as intended and the User will not be able to use or access many of the services we provide. If the User have blocked all cookies and wish to make full use of the features and services we offer, the User will need to enable their cookies.
The User must be aware that in case the User does not configure its browser, the User will be accepting cookies provided by this Site and/or our Client’s websites.
Rather than blocking all cookies, the User can choose to only block third-party cookies which will still allow our website to function as intended.

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognise or track visitors to a website. We may employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage the Website and Subscription Service by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages or in emails and are about the size of the period at the end of this sentence. We may use clear gifs or pixels in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to measure the effectiveness of certain communications and the effectiveness of our marketing campaigns. We tie the information gathered by clear gifs in emails to our customers’ Personal Information.

Contact

In case the User has any doubt, the User may email us at [email protected] and we’ll do our very best to help. Our office hours are 09:00 to 18:00 Monday to Friday GMT-3, excluding Holidays. We aim to reply to the User´s query within two working days.