When it comes to improving residents’ quality of life, it’s essential to meet them where they are. Chat with your audience in web chat, Facebook, or WhatsApp, providing the same experience in each channel and managing everything from a single platform.
People can have different kinds of queries. Our artificial intelligence interacts with users naturally, understanding informal language and regionalisms, and helping citizens receive an instant personalized solution.
We know conversations are important, but remember that words aren’t everything. Design creative and modern interactions by sending videos, images, or carousels to enhance your messages.
Some queries such as payment agreements, dispute of fines, violations, or tax procedures may require human support. With Live, you can transfer citizens to an operator, streamlining processes and saving time.
Can we use cookies to track your activity? We take your privacy very seriously, that's why you can check out our Cookie Policy for more details.
Our solution allows you to integrate your existing systems or applications. Save on costs and streamline response times by combining our platform with web services or APIs. Automate procedure management without leaving the chat window.
Do you want to set up a conversational AI bot but you’re afraid it might be too complicated? Our solution allows you to offer 24/7 customer-care without a single line of code or technical team’s support.
Can we use cookies to track your activity? We take your privacy very seriously, that's why you can check out our Cookie Policy for more details.
How to know if people are satisfied with the service? Our artificial intelligence helps you detect the most critical points of the conversational flow and which concerns are possibly not being taken care of. This will allow you to analyze and improve each step of the process.
● General operations dashboard
● Transferred sessions
● Conversations and interactions
● Satisfaction and feedback
● Tags
● Chat reports
You can count on our specialized support team not only for your company’s needs, but for your customers’ needs, too.
We’ll be there for you every step of the way: for the onboarding process, during implementation and in the growth stage, always ready to help with your customer service strategies.
Can we use cookies to track your activity? We take your privacy very seriously, that's why you can check out our Cookie Policy for more details.
.png)
