Instant citizen service with AI

Omnichannel solution for government organizations

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Instant answers across all channels

When it comes to improving residents’ quality of life, it’s essential to meet them where they are. Chat with your audience in web chat, Facebook, or WhatsApp, providing the same experience in each channel and managing everything from a single platform.

The bot offers instant responses on all channels

A citizen inquires about the cultural agenda of the month and the bot sends her a carousel with different activities

Always provide the right answer with conversational AI

People can have different kinds of queries. Our artificial intelligence interacts with users naturally, understanding informal language and regionalisms, and helping citizens receive an instant personalized solution.

More than a chat: modern and effective interactions

We know conversations are important, but remember that words aren’t everything. Design creative and modern interactions by sending videos, images, or carousels to enhance your messages.

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A citizen asks about the museum's hours and the bot offers a natural and personalized answer

Transfer to an agent in specific cases

Some queries such as payment agreements, dispute of fines, violations, or tax procedures may require human support. With Live, you can transfer citizens to an operator, streamlining processes and saving time.

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$A citizen inquires about his traffic infractions and the bot asks for the license plate number to give an answer$

A unified experience

Our solution allows you to integrate your existing systems or applications. Save on costs and streamline response times by combining our platform with web services or APIs. Automate procedure management without leaving the chat window.

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An intuitive code-free platform

Do you want to set up a conversational AI bot but you’re afraid it might be too complicated? Our solution allows you to offer 24/7 customer-care without a single line of code or technical team’s support.

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Communication through outbound calls

A good outbound call strategy can be your greatest ally for launching specific campaigns such as public health, tax notices, or changes in the transit schedule. Voice will allow you to do it simply, flexibly, and without waiting.

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Always available information

40% of users prefer to resolve their concerns self-sufficiently. With Help, you’ll be able to offer effective self-service support through a knowledge base that will speed up information access for you and for citizens.

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The Aivo platform offers reports to detect the critical points of the conversational flow

Data-based improvements

How to know if people are satisfied with the service? Our artificial intelligence helps you detect the most critical points of the conversational flow and which concerns are possibly not being taken care of. This will allow you to analyze and improve each step of the process.

● General operations dashboard
● Transferred sessions
● Conversations and interactions
● Satisfaction and feedback
● Tags
● Chat reports

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Your success is our success

You can count on our specialized support team not only for your company’s needs, but for your customers’ needs, too.

We’ll be there for you every step of the way: for the onboarding process, during implementation and in the growth stage, always ready to help with your customer service strategies.