Automated Conversational Journeys

Create automated paths with artificial intelligence that turn customer conversations into immediate solutions.

Aivo’s Conversational AI-powered suite

understands natural conversations, connects to your tech stack, and delivers clients exactly what they’re looking for.

Design any type of Conversational Journey, simple or complex

Understand every interaction

Forget about multiple choice chatbots. Aivo’s conversational AI understands how your customers speak, no matter if they use emojis, or different ways to express themselves.

Deliver instant solutions

Connect Aivo’s AI-powered platform to your current tech stack. Each conversational journey triggers automated queries that deliver instant and personalized solutions.

Evolve with every interaction

Aivo’s advanced analytics dashboard provides you with detailed reports to measure the impact of your conversational journeys in real-time. You can even schedule recurring reports to speed up optimization.

An all in one

to create conversational journeys

Design customer experiences, automate and solve queries with conversational AI. Available 24/7 across all channels.

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Boost hyper-connectivity between Aivo’s platform and third-party tools and provide instant solutions.

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Create WhatsApp campaigns easily and without coding. Send relevant offers, notifications, and find new business opportunities.

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Answer complex queries in real time with live agents. Consolidate all your customer service channels in one single platform.

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Automated Conversational Journeys for every type of industry

Retail & Ecommerce

FinTechs & Banking

Education & Universities

Telecom

Healthcare

Utilities

Aivo is a Meta Business Partner. That means we have and outstanding team of professionals to help you create conversational journeys across WhatsApp, Facebook, and Instagram to make your business grow.

An excellent customer experience starts with Aivo

No-code knowledge management

Low-code integration tool

Enterprise Ready

Data security & Encryption

Leading companies are creating automated conversational journeys with Aivo

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“Aivo’s solution is an initiative to comprehensively improve the contact experience with customers, providing 24/7 access to information. We want to offer a quick and effective way for users browsing our website to get in touch, enabling self-management with the goal of improving their experience with the bank and optimizing our service channels”

Christian Petruzzi
Customer Service Manager

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“The experience was excellent, and the implementation and the way we learned to use the tool were quick and simple”

Gustavo Volonterio
Contact Center Manager

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“The platform was implemented to provide personalized attention, which allows us to deliver better customer service, and optimize both the time and work of the customer and our sales force. In both cases, time savings, efficient information access, and clarity in the presentation of information will make it possible to allocate more resources to processes with greater value.”

Gustavo Volonterio
Contact Center Manager

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“El asistente virtual fue una iniciativa para mejorar de forma integral la experiencia de contacto con el cliente, facilitando el acceso a la información las 24 hs, los 7 días de la semana. La idea era ofrecer al usuario que está navegando en nuestro sitio web una vía de contacto ágil y rápida, posibilitando la autogestión con el objetivo de mejorar su experiencia con el banco y optimizar nuestros canales de atención”

Christian Petruzzi
Customer Service Manager

Lee el caso completo

“La experiencia fue excelente, la implementación rápida y simple, como así también la manera en que nos familiarizamos con el uso de la herramienta.”

Gustavo Volonterio
Jefe de Contact Center

Lee el caso completo

"La plataforma fue implementada para ofrecer una atención personalizada, lo que nos permite ofrecer un mejor servicio al cliente, y optimizar tanto el tiempo como el trabajo del cliente y de nuestra fuerza de ventas. En ambos casos, el ahorro de tiempo, la eficiencia en el acceso a la información y la claridad en la presentación de la misma permitirán destinar más recursos a procesos de mayor valor”

Gustavo Volonterio
Contact Center Manager

Lee el caso completo

“A solução da Aivo é uma iniciativa para melhorar de forma abrangente a experiência de contacto com os clientes, proporcionando um acesso à informação 24 horas por dia, 7 dias por semana. Queremos oferecer uma forma rápida e eficaz para os utilizadores que navegam no nosso website entrarem em contacto, permitindo a autogestão com o objectivo de melhorar a sua experiência com o banco e optimizar os nossos canais de serviço”

Christian Petruzzi
Gestor do Serviço de Apoio ao Cliente

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“A experiência foi excelente, a implementação rápida e simples, como também a maneira com que nos familiarizamos com o uso da ferramenta”

Gustavo Volonterio
Líder do Centro de Contato

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"A plataforma foi implementada para prestar um atendimento personalizado que permita prestar um serviço melhor ao cliente, assim como otimizar o tempo e o trabalho tanto do cliente quanto da equipe comercial. Nos dois casos, a economia de tempo, a eficiência no acesso à informação e a clareza na sua exposição permitirão destinar mais recursos a processos com maior valor agregado”

Equipa da CEMEX

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Niche player in 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platform

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