Cookies Policy

Cookies are small text files sent and downloaded to the user's browser. They store information to recognize the user, remember their preferences, and provide a more secure online experience.

Generally, cookies are very useful and are a common method used by almost every website to help the User´s online experience be as efficient as possible. For security reasons, many websites may not function at all without the use of cookies.

Cookies generally do not hold any information to identify an individual person, but are instead used to identify a browser on an individual machine. Cookies, by themselves, do not let us know the User´s email address or other personal information unless the User choose to provide this information to us by, for example, completing a Form. Once the User chooses to provide Personal Information to a website, this information may be linked to the data stored in the cookie.

Cookies can be referred to as session cookies or persistent cookies, depending on how long they are used:

• Session cookies only last for the User´s online session and disappear from their computer or device when Users close their browser.
• Persistent cookies stay on the User's computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies may be checked each time the User visits the website where the cookie was generated or, in the case of third-party cookies, from another site that also uses the same service.

Aivo may use different types of cookies that may be set on the User’s device. Here we explain what are these and why we use them.

Necessary cookies

These cookies are essential in helping the User to make use of the features and services we offer on our Site and/or our Client's websites. Without these cookies, the services the User wants to use cannot be provided. These cookies do not gather any information that could be used to identify the User, and they do not monitor or remember where the User has been on the Internet.

Functional or preference cookies

During the User’s visit to the Websites, cookies are used to remind the information entered or the options made (such as user name, language or region) on the Websites. They also store the preferences by customizing the Websites, for example, the preferred language. Remember these preferences through the use of persistent cookies, and the next time the User visit the Websites he will not have to reconfigure them.

Performance cookies

Performance cookies help us to understand how Users use our Site and/or our Client's website, so we can keep our and/or our Client's products and services relevant, easy to use and up to date.

These are anonymous and, as they are only used for statistical purposes, they do not contain or collect any information that identifies the User.

Advertising cookies

These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

Analytics and Research cookies

These cookies are used to identify and fix errors, understand how visitors use our Site, research and test different features, and analyze how visitors arrive at and use our Site.

To make full use of the features and services we offer at AIVO, the User needs to accept cookies, as we can only provide the User with certain features of this website by using them. Although we only set a few cookies directly, we also make use of some services which set their own cookies. We believe it is important to be clear about any cookies that are being set, and why, so we have provided the tables below to explain this to the User. The User will not necessarily see all of the cookies referenced below stored on the User's machine after visiting our Site.

Although we audit the types of cookies that are used on our Site, it is possible that the services we use may make changes to their cookie names and purposes.

Our platforms can only provide the User with certain features by using cookies.

We believe it is important to be clear about any cookies that are being set, and why, so we have provided the tables below to explain this to the User.

You can accept or decline cookies. Accepting cookies is usually the best way to benefit fully from what a website offers. If as a User you wish to control which cookie to accept or not, you can set your browser to accept all cookies or notify you each time a website server offers a cookie.

Most computers automatically accept them, but you can change your browser settings to restrict, block or delete cookies if you prefer. Each browser is different, so you should check your browser's "Help" menu (or your cell phone manual) for more information on how to change your cookie preferences. Many browsers have universal privacy settings you can choose from.

What happens if I don't accept Cookies?

If you refuse or block cookies, some elements of our Site and our Clients' websites may not work on your device, and you may not be able to access the services we provide and some areas of the website you want to visit. For this reason, we recommend that you accept cookies.

If as a User you have blocked all cookies and wish to fully utilize the features and services we offer, you must enable cookies. Instead of blocking all cookies, you can choose to block only third-party cookies, which will enable our website to operate as intended.

If you do not configure your browser, you accept cookies provided by this Site and our Clients' websites.

Cookies are not the only way to recognise or track visitors to a website.  We may employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage the Website and Subscription Service by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users.  In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages or in emails and are about the size of the period at the end of this sentence. We may use clear gifs or pixels in our HTML-based emails to let us know which emails have been opened by recipients.  This allows us to measure the effectiveness of certain communications and the effectiveness of our marketing campaigns. We tie the information gathered by clear gifs in emails to our customers' Personal Information.

You can see additional information about the handling of your information, particularly about your rights and the methods for exercising them in the privacy policy, which you can access through the following link Privacy / Aivo.

If you have any questions, please feel free to email us at legal@aivo.co, and we will do our best to help you. Our office hours are from 9:00 AM to 6:00 PM Monday to Friday, GMT-3, except holidays. We respond to user inquiries within two business days.