Cookies Policy

To enhance the User's experience on the www.aivo.co site (the “Site”) and on our Client's websites, AIVO use "cookies". To make full use of the features and services we offer at AIVO Site and AIVO Client´s websites, the User will need to accept cookies, as we can only provide the User with certain features by using them. By using AIVO Site and our Client's websites, the User agrees to our use of cookies as described in the present Cookie Policy.

What are Cookies?

Cookies are small text files placed and download in the User's computer's browser used to store information to recognize the User, remember the User's preferences and provide a more secure online experience.

Generally, cookies are very useful and are a common method used by almost every website to help the User´s online experience be as efficient as possible. For security reasons, many websites may not function at all without the use of cookies.

Cookies generally do not hold any information to identify an individual person, but are instead used to identify a browser on an individual machine. Cookies, by themselves, do not let us know the User´s email address or other personal information unless the User choose to provide this information to us by, for example, completing a Form. Once the User chooses to provide Personal Information to a website, this information may be linked to the data stored in the cookie.

Cookies can be referred to as session cookies or persistent cookies, depending on how long they are used:

  • Session cookies only last for the User´s online session and disappear from their computer or device when Users close their browser.
  • Persistent cookies stay on the User's computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies may be checked each time the User visits the website where the cookie was generated or, in the case of third-party cookies, from another site that also uses the same service.

What types of Cookie does Aivo use?

Aivo may use different types of cookies that may be set on the User’s device. Here we explain what are these and why we use them.

Necessary cookies

These cookies are essential in helping the User to make use of the features and services we offer on our Site and/or our Client's websites. Without these cookies, the services the User wants to use cannot be provided. These cookies do not gather any information that could be used to identify the User, and they do not monitor or remember where the User has been on the Internet.

Functional or preference cookies

During the User’s visit to the Websites, cookies are used to remind the information entered or the options made (such as user name, language or region) on the Websites. They also store the preferences by customizing the Websites, for example, the preferred language. Remember these preferences through the use of persistent cookies, and the next time the User visit the Websites he will not have to reconfigure them.

Performance cookies

Performance cookies help us to understand how Users use our Site and/or our Client's website, so we can keep our and/or our Client's products and services relevant, easy to use and up to date.

These are anonymous and, as they are only used for statistical purposes, they do not contain or collect any information that identifies the User.

Advertising cookies

These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

Analytics and Research cookies

These cookies are used to identify and fix errors, understand how visitors use our Site, research and test different features, and analyze how visitors arrive at and use our Site.

Which Cookies does AIVO Use in this Site?

To make full use of the features and services we offer at AIVO, the User needs to accept cookies, as we can only provide the User with certain features of this website by using them. Although we only set a few cookies directly, we also make use of some services which set their own cookies. We believe it is important to be clear about any cookies that are being set, and why, so we have provided the tables below to explain this to the User. The User will not necessarily see all of the cookies referenced below stored on the User's machine after visiting our Site.

Although we audit the types of cookies that are used on our Site, it is possible that the services we use may make changes to their cookie names and purposes.

Cookie name

Description

Duration

Category

Google

These cookies are used to collect website statistics and track conversion rates.

1 month/180 days

Analytics and Research cookies

Google Analytics

We use Google Analytics to generate statistical data on how our visitors use our Site

Session/2 años

Analytics and Research cookies

LinkedIn

These types of cookies are used for retargeting, so we can show you relevant ads based on your activity on our Site after you leave it.

180 days

Advertising cookies

Facebook

These types of cookies are used for retargeting, so we can show you relevant ads based on your activity on our Site after you leave it.

180 days

Advertising cookies

Doubleclick

These types of cookies are used for retargeting, so we can show you relevant ads based on your activity on our Site after you leave it.

2 years

Advertising cookies

Pardot

We use Pardot to assign navigation information to a prospect who completes a form on the site.

10 years

Advertising cookies

Bing

Advertising provider for search marketing

2 years

Advertising cookies

Google Adwords Conversion

Advertising pixel for exploration and redirection

540 days

Advertising cookies

Cloudflare

Trusted traffic identification

1 year

Necessary cookies

PHPSESSID

Preserves user states in all page requests

Session

Performance cookies

Test-cookies

Used to know if the user's browser supports cookies

Session

Necessary cookies

Cookies-accept

Saves the acceptance of cookies utm_term;
utm_medium;
utm_campaign;
utm_source;
utm_content;
document.referrer

1 year

Functional
or preference cookies

utm_term

Captures and saves utm_term, used when completing a form if the cookie "cookies-accept" was accepted.

7 days

Advertising Cookies

utm_medium

Captures and saves utm_medium, used when completing a form if the cookie "cookies-accept" was accepted.

7 days

Advertising Cookies

utm_campaign

Captures and saves utm_campaign, used when completing a form if the cookie "cookies-accept" was accepted.

7 days

Advertising Cookies

utm_source

Captura y guarda utm_source, used when completing a form if the cookie "cookies-accept" was accepted.

7 days

Advertising Cookies

utm_content

Captures and saves utm_content, used when completing a form if the cookie "cookies-accept" was accepted.

7 days

Advertising Cookies

document_referrer

Captures and saves document.referrer, used when completing a form if the cookie "cookies-accept" was accepted.

7 days

Advertising Cookies

Cookie name

Google

Description

These cookies are used to collect website statistics and track conversion rates.

Duration

1 month/180 days

Category

Analytics and Research cookies

Cookie name

Google Analytics

Description

We use Google Analytics to generate statistical data on how our visitors use our Site

Duration

Session/2 años

Category

Analytics and Research cookies

Cookie name

LinkedIn

Description

These types of cookies are used for retargeting, so we can show you relevant ads based on your activity on our Site after you leave it.

Duration

180 days

Category

Advertising cookies

Cookie name

Facebook

Description

These types of cookies are used for retargeting, so we can show you relevant ads based on your activity on our Site after you leave it.

Duration

180 days

Category

Advertising cookies

Cookie name

Doubleclick

Description

These types of cookies are used for retargeting, so we can show you relevant ads based on your activity on our Site after you leave it.

Duration

2 years

Category

Advertising cookies

Cookie name

Pardot

Description

We use Pardot to assign navigation information to a prospect who completes a form on the site.

Duration

10 years

Category

Advertising cookies

Cookie name

Google Adwords Conversion

Description

Advertising pixel for exploration and redirection

Duration

540 days

Category

Advertising cookies

Cookie name

Bing

Description

Advertising provider for search marketing

Duration

2 years

Category

Advertising cookies

Cookie name

Cloudflare

Description

Advertising provider for search marketing

Duration

1 year

Category

Necessary cookies

Cookie name

PHPSESSID

Description

Preserves user states in all page requests

Duration

Session

Category

Performance cookies

Cookie name

Test-cookies

Description

Used to know if the user's browser supports cookies

Duration

Session

Category

Necessary cookies

Cookie name

Cookies-accept

Description

Saves the acceptance of cookies
utm_term;
utm_medium;
utm_campaign;
utm_source;
utm_content;
document.referrer

Duration

1 year

Category

Functional
or preference cookies

Cookie name

utm_term

Description

Captures and saves utm_term, used when completing a form if the cookie "cookies-accept" was accepted.

Duration

7 days

Category

Advertising Cookies

Cookie name

utm_medium

Description

Captures and saves utm_medium, used when completing a form if the cookie "cookies-accept" was accepted.

Duration

7 days

Category

Advertising Cookies

Cookie name

utm_campaign

Description

Captures and saves utm_campaign, used when completing a form if the cookie "cookies-accept" was accepted.

Duration

7 days

Category

Advertising Cookies

Cookie name

utm_source

Description

Captura y guarda utm_source, used when completing a form if the cookie "cookies-accept" was accepted.

Duration

7 days

Category

Advertising Cookies

Cookie name

utm_content

Description

Captures and saves utm_content, used when completing a form if the cookie "cookies-accept" was accepted.

Duration

7 days

Category

Advertising Cookies

Cookie name

document_referrer

Description

Captures and saves document.referrer, used when completing a form if the cookie "cookies-accept" was accepted.

Duration

7 days

Category

Advertising Cookies

Which Cookies does AIVO Use on our solutions?

Our platforms can only provide the User with certain features by using cookies.

We believe it is important to be clear about any cookies that are being set, and why, so we have provided the tables below to explain this to the User.

Cookie Name

Web Site

Cookie purpose

Category

access_token

my.aivo.co

Identifies the user, the application uses it to make calls to the API and is required for security checks.

Necessary cookies

appSelected

my.aivo.co

Application data that the user is currently using.

Necessary cookies

current_user

my.aivo.co

User data that started session.

Necessary cookies

filtersSelected

my.aivo.co

Set of filters selected by the user. It is used to remember the filters that you previously selected and autocomplete in different sections.

Functional or preference cookies

routes

my.aivo.co

Set of routes to which the user has access to. It is used to show and hide different sections according to access granted to the user.

Necessary cookies

solutionSelected

my.aivo.co

Solution data (AgentBot / Live) that the user is currently using.

Necessary cookies

token

my.aivo.co

Identifies the application that the user is currently using.

Necessary cookies

apps

my.aivo.co

This cookie defines the Set of applications to which the user has access.

Necessary cookies

agentConfig

my.aivo.co

Defines the basic configuration, texts and images that make up the chat window.

Necessary cookies

agentUser

my.aivo.co

Record the current user data.

Necessary cookies

agentUsers

my.aivo.co

These cookies store the set of users that intervened in the conversation. They are used to identify to which user each interaction belongs to.

Necessary cookies

agentMessages

my.aivo.co

Chat history. All interactions with the window chat will be hosted here to use them later when reloading the chat history.

Necessary cookies

PHPSESSID

Live Platform

Preserves user states in all page requests.

Necessary cookies

_cfduid

Live Platform

Used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. Does not store any personally identifiable information.

Necessary cookies

_ga / _gid

Live Platform

Are used to distinguish users.

Necessary cookies

aivo-config-27d4a2bb
aivo-users-27d4a2bb
aivo-user-27d4a2bb

Window chat

Stores the data entered by the user in the forms and those that are set by SDK.

Necessary cookies

Intercom

Live Platform my.aivo.co

Interact with users and to analyze user behavior.

Functional or preference cookies

Cookie Name

access_token

Web Site

my.aivo.co

Cookie purpose

Identifies the user, the application uses it to make calls to the API and is required for security checks.

Category

Necessary cookies

Cookie Name

appSelected

Web Site

my.aivo.co

Cookie purpose

Application data that the user is currently using.

Category

Necessary cookies

Cookie Name

current_user

Web Site

my.aivo.co

Cookie purpose

User data that started session.

Category

Necessary cookies

Cookie Name

filtersSelected

Web Site

my.aivo.co

Cookie purpose

Set of filters selected by the user. It is used to remember the filters that you previously selected and autocomplete in different sections.

Category

Functional or preference cookies

Cookie Name

routes

Web Site

my.aivo.co

Cookie purpose

Set of routes to which the user has access to. It is used to show and hide different sections according to access granted to the user.

Category

Necessary cookies

Cookie Name

solutionSelected

Web Site

my.aivo.co

Cookie purpose

Solution data (AgentBot / Live) that the user is currently using.

Category

Necessary cookies

Cookie Name

token

Web Site

my.aivo.co

Cookie purpose

Identifies the application that the user is currently using.

Category

Necessary cookies

Cookie Name

apps

Web Site

my.aivo.co

Cookie purpose

This cookie defines the Set of applications to which the user has access.

Category

Necessary cookies

Cookie Name

agentConfig

Web Site

my.aivo.co

Cookie purpose

Defines the basic configuration, texts and images that make up the chat window.

Category

Necessary cookies

Cookie Name

agentUser

Web Site

my.aivo.co

Cookie purpose

Record the current user data.

Category

Necessary cookies

Cookie Name

agentUsers

Web Site

my.aivo.co

Cookie purpose

These cookies store the set of users that intervened in the conversation. They are used to identify to which user each interaction belongs to.

Category

Necessary cookies

Cookie Name

agentMessages

Web Site

my.aivo.co

Cookie purpose

Chat history. All interactions with the window chat will be hosted here to use them later when reloading the chat history.

Category

Necessary cookies

Cookie Name

PHPSESSID

Web Site

Live Platform

Cookie purpose

Preserves user states in all page requests.

Category

Necessary cookies

Cookie Name

_cfduid

Web Site

Live Platform

Cookie purpose

Used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. Does not store any personally identifiable information.

Category

Necessary cookies

Cookie Name

_ga / _gid

Web Site

Live Platform

Cookie purpose

Are used to distinguish users.

Category

Necessary cookies

Cookie Name

aivo-config-27d4a2bb ; aivo-users-27d4a2bb ; aivo-user-27d4a2bb

Web Site

Window chat

Cookie purpose

Stores the data entered by the user in the forms and those that are set by SDK.

Category

Necessary cookies

Cookie Name

Intercom

Web Site

Live Platform
my.aivo.co

Cookie purpose

Interact with users and to analyze user behavior.

Category

Functional or preference cookies

Cookies configuration

If a User wants to control which cookies accept or not, the User may configure its own browser to accept all cookies or to be alerted every time a cookie is offered by a website's server. Most browsers automatically accept cookies. The User can set its browser option to refuse receiving cookies and can also delete existing cookies. Please note, if the User chooses to block all cookies, our Site and/or our Client's websites will not function as intended and the User will not be able to use or access many of the services we provide. If the User have blocked all cookies and wish to make full use of the features and services we offer, the User will need to enable their cookies.

The User must be aware that in case the User does not configure its browser, the User will be accepting cookies provided by this Site and/or our Client's websites.

Rather than blocking all cookies, the User can choose to only block third-party cookies which will still allow our website to function as intended.

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognise or track visitors to a website.  We may employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage the Website and Subscription Service by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users.  In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages or in emails and are about the size of the period at the end of this sentence. We may use clear gifs or pixels in our HTML-based emails to let us know which emails have been opened by recipients.  This allows us to measure the effectiveness of certain communications and the effectiveness of our marketing campaigns. We tie the information gathered by clear gifs in emails to our customers' Personal Information.

Contact

In case the User has any doubt, the User may email us at legal@aivo.co and we'll do our very best to help. Our office hours are 09:00 to 18:00 Monday to Friday GMT-3, excluding Holidays. We aim to reply to the User´s query within two working days.