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March 16, 2021

Best bot personality: the story behind Olivia, ADT's conversational bot

Meet Olivia, a bot with a defined personality that works as the first touchpoint in ADT's customer service strategy. Find out how they created her personality and how she boosts the experience.

March 9, 2021

The power of adding evasive answers in chatbots with artificial intelligence for effective communication

"What if the bot doesn't understand?" If you've ever wondered what happens in these cases, evasive answers are here to reply to that question. Keep reading to learn all about them.

February 9, 2021

How to improve Customer Experience: 6 of the best ways

Nowadays, customer experience is a key brand differentiator. Find out these six tactics to improve your strategy and deliver a satisfying CX.

February 3, 2021

Best transactional experience: meet Banco Bolivariano's banking assistant

With Avi24, customers can perform financial transactions in a few clicks on multiple channels. Here’s why Banco Bolivariano’s transactional experience is so outstanding.

November 12, 2020

Conversational engine vs conversation flows: which one is right for your business?

Since there are so many technological options for customer service on the market, we're letting you know the pros and cons of each one so you can make the best decision for your business.

October 13, 2020

AI Chatbots for Ecommerce: How Can They Help?

Have you thought about using AI chatbots for your ecommerce business? If you haven’t, let me tell you why using AI chatbots has now become more important than ever.

September 9, 2020

Personalization and chatbots: tips for creating the best experience

AI virtual assistants have a lot more features than you think, especially when it comes to personalization. Let's see everything they let you do, plus some recommendations to improve the experience.

July 30, 2020

How AI is Redefining the Customer Support System

Find out how AI is helping brands use a unified suite of solutions to empower their customer support teams and deliver more meaningful customer interactions.

May 11, 2020

Hybridization between robots and humans: The results of Artificial Intelligence.

Without a doubt, robots are here to stay, and they are only becoming smarter. Disruptive technologies have transformed the way we work in many areas: administrative tasks, customer service...