If your customers love WhatsApp, why not respond to them there too? Whether they write or send audio, AgentBot understands the intent behind their questions and answers them instantly, any time of day.
In addition, you can manage knowledge and design the experience in a simple way, without the need to know how to code, thanks to our simple and intuitive no-code platform.
Integrations make the difference between a seamless conversation that solves problems and a series of generic responses that simply respond.
With conversational journeys you will be able to connect Aivo with different platforms to offer a comprehensive experience, with instant and decisive responses for each particular case.
Sometimes you have to be the one to take the first step. Create communication campaigns with Engage, Aivo's no-code tool to start conversations through proactive messages on WhatsApp.
Disseminate relevant promotions and card upgrades, update your customers on the status of a service or prevent fraud by notifying logins.
If the questions are complex, human intelligence makes the difference. Transfer the session from WhatsApp to live chat solutions and resolve the most delicate queries with the dedication they deserve.
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“Our alliance with Aivo allows us to offer a secure means for our clients to manage their relationship where, how and when they want without coming to the bank. WhatsApp adoption has been truly amazing, reaching over 250,000 queries in less than 2 months”
Kyra Arcia - Innovation and Marketing Manager at Banco Bolivariano
“Our focus is on expanding the integration of services in such a way that it allows us to develop 100% problem-solving experiences from the bot itself, avoiding referrals to other service channels, adding added value to our digital processes and applying the WhatsApp channel as a priority. since it allows us to identify our clients and provide them with a transactional set that resolves 80-20 of the most recurring queries just a chat away”
Fabián Mealla - Comafi Digital Banking Manager
“We work very hard with the WhatsApp project. Our channels were already easily accessible, but WhatsApp is even more so, since it is a very common tool today, with wide access and we do not have to teach the client how to use it. This reduces our abandon queue, and the analyst can handle up to three simultaneous chats”
Roberta Vorago - TOTVS Support Coordinator
“Nuestra alianza con Aivo nos permite ofrecer un medio seguro para que nuestros clientes manejen su relación dónde, cómo y cuándo quieran sin venir al banco. La adopción de WhatsApp ha sido realmente asombrosa, alcanzando más de 250,000 consultas en menos de 2 meses."
Kyra Arcia Marcano - Gerente de Innovación y Mercadeo en Banco Bolivariano
“Nuestro foco está puesto en ampliar la integración de servicios de forma tal que nos permita desarrollar experiencias 100% resolutivas desde el mismo bot, evitando la derivación a otros canales de atención, sumando valor agregado a nuestros procesos digitales y aplicando el canal WhatsApp como prioritario, ya que nos permite identificar a nuestros clientes y brindarles un set transaccional que resuelve el 80-20 de las consultas más recurrentes a un solo chat de distancia.”
Fabián Mealla - Digital Banking Manager de Comafi
“Trabajamos muy duro con el proyecto de WhatsApp. Nuestros canales ya eran de fácil acceso, pero WhatsApp lo es aún más, ya que es una herramienta muy común hoy en día, con amplio acceso y que no debemos enseñarle al cliente cómo usarla. Esto reduce nuestra cola de abandono, y el analista puede manejar hasta tres chats simultáneos.”
Roberta Vorago - Coordinadora de Soporte de TOTVS
“Nossa aliança com a Aivo nos permite oferecer um meio seguro para nossos clientes administrarem seu relacionamento onde, como e quando quiserem, sem precisar ir ao banco. A adoção do WhatsApp tem sido realmente incrível, alcançando mais de 250.000 consultas em menos de 2 meses."
Kyra Arcia Marcano - Gerente de Inovação e Marketing do Banco Bolivariano
“Nosso foco é ampliar a integração de serviços de forma que nos permita desenvolver experiências 100% solucionáveis a partir de um mesmo bot, evitando encaminhamentos para outros canais de atendimento, agregando valor aos nossos processos digitais e aplicando o canal WhatsApp como um priority. , já que nos permite identificar nossos clientes e fornecer a eles um conjunto transacional que resolve 80-20 das consultas mais recorrentes com apenas um bate-papo.”
Fabián Mealla - Gerente de Banco Digital da Comafi
“Trabalhamos muito com o projeto WhatsApp. Nossos canais já eram facilmente acessíveis, mas o WhatsApp é ainda mais, pois hoje é uma ferramenta muito comum, com amplo acesso e não temos que ensinar o cliente a usar. Isso reduz nossa fila de abandono, e o analista pode atender até três chats simultâneos.”
Roberta Vorago - Coordenadora de Suporte TOTVS
To automate customer service through this channel, WhatsApp Business must verify your business account. To do this, you must comply with the Facebook Commerce Policies. This is the only way to connect to the official WhatsApp Business API. If you think your brand qualifies, Aivo helps you manage the process.
On the other hand, you need a number with which to operate. You can check the WhatsApp information about numbers to know all the details.
Finally, we recommend performing the Business Manager verification. Although it is not mandatory to register a number, those who do not have this validation will face a series of restrictions (they will not be able to obtain the green tick, access more than two numbers connected to WhatsApp, initiate more than 50 outgoing conversations with users in 24 hours, among others).
It is not a requirement to have an official company account to automate attention on WhatsApp with Aivo. However, if you want to see the green tick next to your brand, you can apply to WhatsApp for an official WhatsApp Business account.
Companies that are already working with another Business Solution Provider and want to choose Aivo as their new provider can perform the numerical migration in a simple way, keeping their number, display name, quality rating, message limits, account status, and the template messages.
There are two types of possible conversations in WhatsApp: those initiated by the user -that is, when your customers send the first message-, and those initiated by the company through message templates. You can learn more about this second option on the Engage page.
Engage, Aivo's platform to start conversations with customers, has a section to create and manage message templates in a simple and fully self-managing way.
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