All posts

December 2, 2021

5 reasons to use a chatbot in Telecommunications

The telecommunications industry faces major customer service challenges on a daily basis. Discover how chatbots can be their greatest allies.

December 1, 2021

Complete journey and agility: How TAG Livros optimizes its service for moments of high demand

Conversational AI can also be one of your best sellers. We spoke with Michelle Stefanello, Relationship Coordinator at TAG Livros.

December 1, 2021

A global strategy: Meet Cemex's multilingual and international bot

Cemex has implemented their conversational bot in six countries and it will soon be available in more than five languages. Discover how they did it.

November 26, 2021

The five keys of VASS in digital transformation

Martín Frascaroli, CEO at Aivo, talks to Leonardo Rojas, Commercial Director at VASS, about learnings of 2021 and companies main challenges in CX.

November 25, 2021

Constant improvement and attention to detail: how Serasa optimized large volumes of inquiries

Conversational AI was a great ally of Serasa in 2021. To better understand the case, we spoke with Lucas Silva, Customer Experience Coordinator, and Daiane Oliveira, UX Writer. Discover their story.

November 23, 2021

Empathy and omnichannel experience: this is how Banorte puts its customer first

Thanks to its conversational bot, Banorte’s customers can manage their pensions, confirm their identity through biometry and get immediate responses to inquiries regarding their account.

November 10, 2021

Why is point of sale (POS) data collection useful?

Knowing your customers is essential to get firsthand information on satisfaction levels and improve your products and services. Here you’ll find 4 tips on successfully collecting data.

October 18, 2021

Black Friday in numbers: how to get ahead of the over-demand

Black Friday is right around the corner. Is your online sales strategy ready? Find out how you can prepare for this global event.

September 29, 2021

WhatsApp Business: customer service’s powerful ally

If you’re considering implementing WhatsApp Business as a customer service channel, or if you already have it and want to get the most out of it, we’ll tell you how to achieve better results.