180 countries
use WhatsApp
65 billions
of messages are sent daily
+5 million
of companies already use it
Aivo’s platform allows you to load your knowledge base and design the entire experience without technical skills. Upload questions manually, import them from Excel and Zendesk Guide or add content packs by industry or events.
If everyone loves WhatsApp, why not use it to chat with your customers? It doesn’t matter if they write a message or send an audio, the bot understands the intention behind the questions and solves them instantly. Any day, anytime.
Artificial intelligence is what sets apart an amazing chatbot from a generic one. Aivo’s conversational bot powered with AI understands everyday language, with its mistakes and regionalisms.
Sometimes you have to be the one who breaks the ice. Send alerts and notifications to your customers with transactional information about your order, reminders or payment updates.
Forget about plain text and chat with your customers using emojis, voice memos, images and buttons.
Accelerate support troubleshooting. AgentBot integrates seamlessly with Zendesk Support so that you can add forms to your answers and create tickets automatically.
Analyze the behavior of the bot and make better content. Evaluate operational statistics, discover the most frequent inquiries and visualize unresolved questions.
“Our partnership with Aivo lets us offer a secure way for our customers to manage their relationship how, when and where they want without coming to the bank. Adopting WhatsApp has been really fantastic, reaching more than 250,000 queries in less than 2 months.”
Kyra Arcia Marcano - Innovation and Marketing Manager at Banco Bolivariano
Kyra Arcia Marcano | Innovation and Marketing Manager at Banco Bolivariano
“Our partnership with Aivo lets us offer a secure way for our customers to manage their relationship how, when and where they want without coming to the bank. Adopting WhatsApp has been really fantastic, reaching more than 250,000 queries in less than 2 months.”
What do I need to connect a bot to WhatsApp?
To automate Customer Service through this channel, WhatsApp must approve your company’s account. To do this, you must comply with Facebook’s Commerce Policies. This is the only way to connect to the official WhatsApp Business API. If you think your brand meets the requirements, Aivo helps you manage the process.
Do I need a verified account (green check mark) to be able to operate?
All accounts can be registered; it is not a requirement to have an Official Business Account. But if you want to see the green check mark next to your brand, Aivo can assist you in this matter. In this case, WhatsApp will ask you for a minimum of messages exchanged per month.
