whatsapp + chatbot

Enhance your customer service

Automate support and revolutionize your customers’ experience with Aivo’s AI-powered conversational bot for WhatsApp.

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180 countries

use WhatsApp

65 billions

of messages are sent daily

+5 million

of companies already use it

KNOWLEDGE MANAGER

Launch your bot without IT help

Aivo’s platform allows you to load your knowledge base and design the entire experience without technical skills. Upload questions manually, import them from Excel and Zendesk Guide or add content packs by industry or events.

The Aivo platform offers pre-assembled packages with content according to industries or events to download for free to the bot.

OMNICHANNEL

Automation for the # 1 messaging channel

If everyone loves WhatsApp, why not use it to chat with your customers? It doesn’t matter if they write a message or send an audio, the bot understands the intention behind the questions and solves them instantly. Any day, anytime.

CONVERSATIONAL AI

Now we’re talking

Artificial intelligence is what sets apart an amazing chatbot from a generic one. Aivo’s conversational bot powered with AI understands everyday language, with its mistakes and regionalisms.

An AI WhatsApp chatbot sends a template message with a notification to a customer letting him know his order is delayed.

PROACTIVITY

Start conversations with a personalized message

Sometimes you have to be the one who breaks the ice. Send alerts and notifications to your customers with transactional information about your order, reminders or payment updates.

CONVERSATION ORCHESTRATOR

Immediate human support

When your customers ask complex questions, human intelligence makes a difference. Transfer sessions smoothly from WhatsApp to live chat solutions such as Live or Genesys and address more sensitive inquiries appropriately.

No more boring chit-chat

Forget about plain text and chat with your customers using emojis, voice memos, images and buttons.

Automatic support tickets

Accelerate support troubleshooting. AgentBot integrates seamlessly with Zendesk Support so that you can add forms to your answers and create tickets automatically.

Improve CX day by day

Analyze the behavior of the bot and make better content. Evaluate operational statistics, discover the most frequent inquiries and visualize unresolved questions.

“Our partnership with Aivo lets us offer a secure way for our customers to manage their relationship how, when and where they want without coming to the bank. Adopting WhatsApp has been really fantastic, reaching more than 250,000 queries in less than 2 months.”

Kyra Arcia Marcano  -  Innovation and Marketing Manager at Banco Bolivariano

Kyra Arcia Marcano | Innovation and Marketing Manager at Banco Bolivariano

“Our partnership with Aivo lets us offer a secure way for our customers to manage their relationship how, when and where they want without coming to the bank. Adopting WhatsApp has been really fantastic, reaching more than 250,000 queries in less than 2 months.”

Frequently Asked Questions

What do I need to connect a bot to WhatsApp?

To automate Customer Service through this channel, WhatsApp must approve your company’s account. To do this, you must comply with Facebook’s Commerce Policies. This is the only way to connect to the official WhatsApp Business API. If you think your brand meets the requirements, Aivo helps you manage the process.

Do I need a verified account (green check mark) to be able to operate?

All accounts can be registered; it is not a requirement to have an Official Business Account. But if you want to see the green check mark next to your brand, Aivo can assist you in this matter. In this case, WhatsApp will ask you for a minimum of messages exchanged per month.