Companies that joined the revolution of the Conversational AI
In one year, Pensiones Banorte increased by 670% the transactional queries through WhatsApp Business
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CEMEX automates service in six countries with 90% effectiveness
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ADT supports their customers 24/7 and enhances the experience
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Efecty automated more than 2.5 million queries and reduced costs by 20%
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Service for the modern customer: BBVA offers solutions in less than 1 minute
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Banco Comafi increased the number of automated queries by more than 500% with 95% effectiveness
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Banco Solidario tripled their resolved inquiries with conversational AI during the pandemic
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Teleperformance automates communication with collaborators and applicants with 96% effectiveness
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Banco Bolivariano had a 4x increase in online conversations with customers
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Totvs automates 83% of the queries via WhatsApp
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TAG Livros uses its AI-powered conversational bot to sell more on key dates
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Jeitto Crédito increased its automated queries by 500% with Aivo
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Siglo 21 University raises its standards for student support with AgentBot
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Jinzai: Efficient service across all channels
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Nimbi automates 90% of inquiries in three different languages
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Sipssa handles 87% of queries automatically via WhatsApp
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Teclab automatically resolves 98% of its customer inquiries with Aivo
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Together with Aivo, Disal bets on innovation in the Publishing Industry
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Argentine Red Cross uses AgentBot to continue improving people’s lives
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CIEE automates their customer service in 15 days with excellent outcomes
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Grupo Petersen increased inquiries on their bot by 500% during the pandemic
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Building the future: Lyx boosts housing sales thanks to AI
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“98% of all customer inquiries are resolved through WhatsApp without escalating to an agent. Now, 70% of our customers prefer WhatsApp to other digital channels, and they give it the highest satisfaction rates of any channel. As more people connect over WhatsApp, call center volumes are down by 46%”
Kyra Arcia,
Head of Marketing and Innovation
“Aivo’s solution is an initiative to comprehensively improve the contact experience with customers, providing 24/7 access to information. We want to offer a quick and effective way for users browsing our website to get in touch, enabling self-management with the goal of improving their experience with the bank and optimizing our service channels”
Christian Petruzzi
Customer Service Manager
“The experience was excellent, and the implementation and the way we learned to use the tool were quick and simple”
Gustavo Volonterio
Contact Center Manager
“The platform was implemented to provide personalized attention, which allows us to deliver better customer service, and optimize both the time and work of the customer and our sales force. In both cases, time savings, efficient information access, and clarity in the presentation of information will make it possible to allocate more resources to processes with greater value.”
Gustavo Volonterio
Contact Center Manager
“El 98% de todas las consultas de los clientes se resuelven a través de WhatsApp sin escalar a un agente. Ahora, el 70% de nuestros clientes prefieren WhatsApp a otros canales digitales y le otorgan las tasas de satisfacción más altas que a cualquier otro canal. A medida que más personas se conectan a través de WhatsApp, los volúmenes de los centros de llamadas se reducen en un 46%”
Kyra Arcia,
Gerente de Innovación y Mercadeo
“El asistente virtual fue una iniciativa para mejorar de forma integral la experiencia de contacto con el cliente, facilitando el acceso a la información las 24 hs, los 7 días de la semana. La idea era ofrecer al usuario que está navegando en nuestro sitio web una vía de contacto ágil y rápida, posibilitando la autogestión con el objetivo de mejorar su experiencia con el banco y optimizar nuestros canales de atención”
Christian Petruzzi
Customer Service Manager
“La experiencia fue excelente, la implementación rápida y simple, como así también la manera en que nos familiarizamos con el uso de la herramienta.”
Gustavo Volonterio
Jefe de Contact Center
"La plataforma fue implementada para ofrecer una atención personalizada, lo que nos permite ofrecer un mejor servicio al cliente, y optimizar tanto el tiempo como el trabajo del cliente y de nuestra fuerza de ventas. En ambos casos, el ahorro de tiempo, la eficiencia en el acceso a la información y la claridad en la presentación de la misma permitirán destinar más recursos a procesos de mayor valor”
Gustavo Volonterio
Contact Center Manager
“98% de todas as consultas de clientes são resolvidas por meio do WhatsApp sem escalar para um agente. Agora, 70% dos nossos clientes preferem o WhatsApp a outros canais digitais e dão a ele os maiores índices de satisfação que qualquer outro canal. À medida que mais pessoas se conectam pelo WhatsApp, o volume do call center cai 46%”
Kyra Arcia,
Head of Marketing and Innovation
“A solução da Aivo é uma iniciativa para melhorar de forma abrangente a experiência de contacto com os clientes, proporcionando um acesso à informação 24 horas por dia, 7 dias por semana. Queremos oferecer uma forma rápida e eficaz para os utilizadores que navegam no nosso website entrarem em contacto, permitindo a autogestão com o objectivo de melhorar a sua experiência com o banco e optimizar os nossos canais de serviço”
Christian Petruzzi
Gestor do Serviço de Apoio ao Cliente
“A experiência foi excelente, a implementação rápida e simples, como também a maneira com que nos familiarizamos com o uso da ferramenta”
Gustavo Volonterio
Líder do Centro de Contato
"A plataforma foi implementada para prestar um atendimento personalizado que permita prestar um serviço melhor ao cliente, assim como otimizar o tempo e o trabalho tanto do cliente quanto da equipe comercial. Nos dois casos, a economia de tempo, a eficiência no acesso à informação e a clareza na sua exposição permitirão destinar mais recursos a processos com maior valor agregado”
Equipa da CEMEX
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