Interact using images, emojis, and .pdf files. Share links and receive the geolocation of your clients and contact cards. Live transcribes WhatsApp and Facebook Messenger voice messages to text for a complete conversational experience.
Resolve your customers' queries on the channel and at the time they prefer. From a single platform, your Live agents will be able to reply to messages that come from WhatsApp, web chats, mobile applications, Facebook Messenger, and Instagram.
Combine the best of automated service with online support and offer 360º customer service. When inquiries require human assistance, transfer the session to an agent. Once solved, return to the automatic chat window smoothly and transparently.
Monitor your connected agents and help them improve the service experience. Filter by period, date, channel, or group. Analyze the sessions handled and lost, the response and waiting times, and chat reports, and download reports of the interactions.
In Live you can group your agents by skills, and assign them specific days and hours of service, thereby segmenting your customer service according to the type of inquiry. Transfer the session to another group or individual agent and continue the conversation seamlessly.
Live creates a unique digital profile for each of your clients with their contact details, conversation history, and session notes.
Consider your customer’s feedback to spot improvement opportunities and continue evolving your online support service.
Live tools are designed to improve the productivity of your agents and to offer seamless and responsive experiences to all your customers.
Live supports an unlimited number of users.
If you want the users of your account to connect to Live from certain computers, you can define the list of IPs that will not be able to access the platform.
Live’s platform is included in the Aivo Suite with an extra fee for each conversation. Learn more details on the pricing page.
