Optimize time and offer quick and efficient Customer Service. Automate attention with a conversacional AI bot and answer low-tier inquiries. Meanwhile, let your agents focus only on delicate cases.
Offer the same personalized and consistent experience in web, mobile, Facebook Messenger, WhatsApp and SMS. AgentBot automatically adapts answers across all messaging channels for smooth conversations.
Give your IT team a break. Manage content from our easy and user-friendly platform. Integrate your bot with online apps, APIs or web services without continuous technical intervention.
Connect Zendesk Chat to Aivo’s AI bot and enhance customer experience. AgentBot instantly answers your customers’ questions through any digital text channel. When necessary, transfer the session to an agent and continue with the service.
To successfully connect Zendesk Chat to AgentBot you’ll need
Streamline support by adding Zendesk Support forms in chatbot answers. AgentBot creates tickets automatically and sends the history of bot conversations so you don’t miss anything. It also gives your customers a tracking code so they can check the status of their query whenever they want.
Offer complete and consistent content. Easily import information from Zendesk Guide and align the chatbot to the knowledge base you already have. Now you’ll have a virtual agent answering any questions 24/7.
With the integration of AgentBot and Zendesk Support, ADT can automate Customer Service processes and speed up the generation and resolution of support tickets.
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