GENESYS + CHATBOT

Unlimited Customer Service
with Genesys and Aivo

Complement Genesys Engage 8.5 version and Genesys Cloud 2 and 3 with Aivo’s AI-conversational bot and offer 360° service. Learn more from the Genesys Appfoundry.

Conversational AI

Natural conversations

AgentBot, Aivo’s conversational AI bot, automates query resolution for a frictionless customer experience. The understanding of informal language and mistakes make it the ideal partner of your customer service.

Conversation Orchestrator

Empowered agents like never before

When necessary, the chatbot transfers the session to Genesys. Thanks to the conversation history, your agents will be able to read the customer’s case and help them like a human would.

Integrations

Instant solutions

Please your customers with a fast and efficient service. Connect AgentBot to web services and APIs you already use and solve all kinds of queries 24/7.

Analytics and Learning

Constant evolution and user friendly

Evaluate the feedback of interactions, analyze the amount of transferred conversations and learn from unresolved queries. Add new content quickly and publish immediately.

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