AgentBot, Aivo’s conversational AI bot, automates query resolution for a frictionless customer experience. The understanding of informal language and mistakes make it the ideal partner of your customer service.
When necessary, the chatbot transfers the session to Genesys. Thanks to the conversation history, your agents will be able to read the customer’s case and help them like a human would.
Please your customers with a fast and efficient service. Connect AgentBot to web services and APIs you already use and solve all kinds of queries 24/7.
Evaluate the feedback of interactions, analyze the amount of transferred conversations and learn from unresolved queries. Add new content quickly and publish immediately.
An AI bot is a lead-generating machine. Use it to boost your Cross-Selling and Upselling strategies.
Connect with customers through web chat, Facebook Messenger, WhatsApp, mobile and SMS to offer comprehensive, personalized, and unified service.
Aivo complies with GDPR and ISO 27001 and offers publicly accessible 99.9% SLA, Secure Socket Layer, SSO and SAML, encrypted database and high availability.
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