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We automatically adjust the experiences to each channel's capability in order to keep synchronous and asynchronous conversations going without a hitch. This way, you can talk to customers on any of their preferred channels.
With our solution, you can integrate all your systems/apps, save costs and speed up daily financial operations by connecting our platform to web services or APIs. Automate card requests, balance inquiries, loan requests or password recovery without leaving the chat window.
"The virtual assistant is integrated to the bank’s systems: it gives current balance, account transactions, card activation for international use, etc. Avi24 is the center of an ecosystem and works together with different platforms to bridge customer service among all of them."
Kyra Arcia Marcano
Innovation and Marketing Manager
Information about your customers’ interactions is gold for your operating reports. It measures conversation rates, identifies content that's bad for the experience and obtains practical ways to exceed your customers’ expectations day after day.
"The bot allows for constant listening. Through user sessions, the training section and the satisfaction survey, we can provide more answers and improve on the current ones."
Luciana della Croce
Chief Digital Officer
Have your customers access information and do transactions instantly, securely and smoothly.
We’re ISO 27001 and ISO 9000-certified. We also have TLSv1.2 encryption for data transmission, AES 256 encryption for the database, and a disaster recovery plan to protect your company from any threat.
Protecting your customers’ data is no longer optional. Aivo meets the main privacy standards, such as GDPR and LGPD, to ensure the highest levels of information management. We have mechanisms to transmit information by encryption, not storing it at any point.
Banks
Fintech
Investment funds
Savings and loans associations
Insurance companies
Any other financial entity
"Sensitive information, like card numbers, is hidden. Customers can only access this information if they go through an authentication process. Plus, we have a temporary webview with a single URL: if the user forgets to close the window, it's done automatically."
Damian Cruz
Digital Channel Consultant
You can count on our specialized support team not only for your company’s needs, but for your customers’ needs, too.
We’ll be there for you every step of the way: for the onboarding process, during implementation and in the growth stage, always ready to help with your customer service strategies.
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