Secure conversations and transactions across all channels

The best partner for a financial institution.

Smooth omnichannel experiences

We automatically adjust the experiences to each channel's capability in order to keep synchronous and asynchronous conversations going without a hitch. This way, you can talk to customers on any of their preferred channels.

Conversation between a customer and a conversacional bot for financial services. The customer requests the card balance, completes a form, and the bot answers.

An integrated work ecosystem

With our solution, you can integrate all your systems/apps, save costs and speed up daily financial operations by connecting our platform to web services or APIs. Automate card requests, balance inquiries, loan requests or password recovery without leaving the chat window.

"The virtual assistant is integrated to the bank’s systems: it gives current balance, account transactions, card activation for international use, etc. Avi24 is the center of an ecosystem and works together with different platforms to bridge customer service among all of them."

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Kyra Arcia Marcano

Innovation and Marketing Manager

The evolution's in the data

Information about your customers’ interactions is gold for your operating reports. It measures conversation rates, identifies content that's bad for the experience and obtains practical ways to exceed your customers’ expectations day after day.

  • Operations general dashboard
  • Transferred sessions
  • Conversations and interactions
  • Satisfaction and feedback
  • Labels
  • Chat reports
Satisfaction section on Aivo’s platform with results of satisfaction surveys and the Satisfaction Score, a report to improve the experience.

"The bot allows for constant listening. Through user sessions, the training section and the satisfaction survey, we can provide more answers and improve on the current ones."

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Luciana della Croce

Chief Digital Officer

Authentication and KYC

Have your customers access information and do transactions instantly, securely and smoothly.

  • Single Sign-On (SSO)
  • One-time Password (OTP)
  • Biometry through voice message or image

Security is non-negotiable

We’re ISO 27001 and ISO 9000-certified. We also have TLSv1.2 encryption for data transmission, AES 256 encryption for the database, and a disaster recovery plan to protect your company from any threat.

A conversational bot for financial services masks the customer's credit card number to ensure the security of sensitive data.

Sensitive data protection

Protecting your customers’ data is no longer optional. Aivo meets the main privacy standards, such as GDPR and LGPD, to ensure the highest levels of information management. We have mechanisms to transmit information by encryption, not storing it at any point.

Who is the solution for?

Banks

Fintech

Investment funds

Savings and loans associations

Insurance companies

Any other financial entity

"Sensitive information, like card numbers, is hidden. Customers can only access this information if they go through an authentication process. Plus, we have a temporary webview with a single URL: if the user forgets to close the window, it's done automatically."

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Damian Cruz

Digital Channel Consultant

Your success is our success

You can count on our specialized support team not only for your company’s needs, but for your customers’ needs, too.

We’ll be there for you every step of the way: for the onboarding process, during implementation and in the growth stage, always ready to help with your customer service strategies.

Automate your customer service with modern interactions

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