Conversational AI at your customers’ service

Magicians never reveal their secrets... but we’re not magicians, just customer service experts. Our solutions work with conversational artificial intelligence to understand each message and answer your customers naturally and efficiently.

MULTIPLE ARTIFICIAL INTELLIGENCE TECHNOLOGIES

How we created a conversational experience with AI

Our conversational engine was created with one goal in mind: that companies could provide problem-solving and instant customer service through open and natural conversations. It’s no-code, and its features allow it to adapt to multiple uses and industries.

Different artificial intelligence technologies used by Aivo's customer service solutions.
Aivo’s conversational engine has different IA technologies such as Machine Learning, Deep Learning and Contextual neural networks.

INFORMAL LANGUAGE AND REGIONALISMS

Intelligence at every step of service

Conversational AI is what separates a humanized experience from robotic support. That’s why at Aivo, we created our own conversational engine that uses multiple AI technologies to guarantee modern, instant and effective interactions.

NORMALIZATION AND AUTOMATIC CORRECTION

Error-proof conversations

To guarantee communication, the semantic engine operates on two normalization levels. When there are grammatical errors or typos, it makes simple spelling corrections and gets rid of unnecessary characters. If the errors are more complex, it corrects the sentence on a deeper semantic level.

SEMANTIC ASSISTANCE

The exact answer for every question

Aivo’s engine identifies the message intent and relevance beyond the written text. This layer of AI analyzes the query semantically and offers the exact answer. This way, you'll be able to set up a problem-solving conversational bot more simply and with less ways to ask.

CONTEXTUALIZATION AND MEMORY

Follow the conversation thread

The engine’s short-term memory connects a question with the previous one to make sure the customer receives the information they're looking for.

DISAMBIGUATION AND SUGGESTIONS

Always seeking the best answer

Aivo’s engine precisely evaluates possible answers and selects the best one. When faced with long or vague questions, it clarifies and offers suggestions for an effective conversation. Unresolved queries are sent to the platform’s Training section for continued evolution.

MULTILANGUAGE

Multilanguage customer service

Global companies have customers all over the world. Aivo’s flexible semantic engine can adapt to multiple languages, including Spanish, English, Portuguese, Italian, German, French and others.

Aivo's Conversational bot greets customers in different languages.

INFORMAL LANGUAGE AND REGIONALISMS

Keeps local language natural 

Though we may speak the same language, sometimes we can say the same thing in many ways. Aivo’s engine has local and informal words in its dictionaries to understand queries beyond borders.

EMOJIS AND VOICE MESSAGES

Forget about robot-like dialogues

Aivo’s Conversational AI understands emojis and transcribes Facebook Messenger and WhatsApp voice messages to text. You won’t believe you’re talking to a chatbot!

Looking for CX solutions?

Buyer's Guide: How to choose the best AI provider to automate customer service.