Conversational AI at your
customers’ service

A magician never reveals his secrets… but we’re not magicians, just experts on customer service. Our solutions work with artificial intelligence to understand every question and answer in an efficient and natural way.

MULTIPLE KINDS OF ARTIFICIAL INTELLIGENCE

Intelligence every step of the way

Aivo solutions use different types of AI that stay with customers throughout the service experience, in order to boost performance and offer a better encounter.

Different artificial intelligence technologies used by Aivo's customer service solutions.

NORMALIZATION

Let’s be honest

We know how frustrating it is to hear “Oops, I don’t understand that.” Aivo conversational AI understands grammar mistakes, verifies and categorizes meanings, deletes unnecessary characters and interprets regionalisms and informal language.

SEMANTIC SUPPORT

A true conversation engine

You don’t need to be a magician to read your customers’ minds. The Aivo semantic engine detects the identity and relevance of the intent behind the written text. Through Deep Learning, it understands questions regardless of the way they're asked.

DISAMBIGUATION AND RECOMMENDATIONS

The right answer for every situation

Whether it’s FAQs or tricky questions, you've always got to know what to say. AgentBot weighs possible answers based on accuracy and picks the best. For long or vague questions, it offers recommendations for the conversation to move along.

LIVE CHAT WITH AI

Intelligent assistance for agents

Boost your agents’ productivity. The AI in Live, Aivo's live chat, detects your customer FAQs and agent answers. When someone repeats those questions, it recommends the appropriate information for faster service.

“The bot is powered by artificial intelligence for customer support, allowing us to learn about the customers’ behavior and most frequent inquiries.”

Paulo Avian  -  Strategic Director - Easynvest