Conversational AI at your customers’ service

Magicians never reveal their secrets... but we’re not magicians, just customer service experts. Our solutions work with conversational artificial intelligence to understand each message and answer your customers naturally and efficiently.

MULTIPLE ARTIFICIAL INTELLIGENCE TECHNOLOGIES

Intelligence at every step of service

Good automated service doesn't mean answering like a robot, but humanizing the experience instead. That’s why Aivo developed its own semantic engine to match the reality of customer service. Multiple conversational layers guarantee effective, immediate, and empathetic service.

Different artificial intelligence technologies used by Aivo's customer service solutions.

MULTILANGUAGE

Act globally

Global companies have customers all over the world. Aivo’s flexible semantic engine can adapt to multiple languages, including Spanish, English, Portuguese, Italian, German, French and others.

INFORMAL LANGUAGE AND REGIONALISMS

Think locally

We might speak the same language, but each country has distinct characteristics. Aivo’s engine has one General Language Model per language and dictionaries from each company. These add colloquial expressions, regionalisms and industry terms.

NORMALIZATION AND AUTOMATIC CORRECTION

Sure-fire understanding

To guarantee communication, the semantic engine operates on two normalization levels. When there are grammatical errors or typos, it makes simple spelling corrections and gets rid of unnecessary characters. If the errors are more complex, it corrects the sentence on a deeper semantic level.

SEMANTIC ASSISTANCE

A true conversation engine

Aivo’s engine identifies the message intent and relevance beyond the written text. This layer of AI analyzes the query semantically and offers the exact answer. This way, you'll be able to set up a problem-solving conversational bot more simply and with less ways to ask.

CONTEXTUALIZATION AND MEMORY

Stay ahead of your customers

Set up flows and associate questions and answers according to business conditions or channel type. Short-term memory connects a question with the previous one to make sure the customer receives the information they're looking for.

DISAMBIGUATION AND SUGGESTIONS

The right answer for every situation

You should always know what to say for any query. Aivo’s engine precisely evaluates possible answers and selects the best one. With long or vague questions, it gives suggestions for an effective conversation. Unresolved queries are sent to Training for continued evolution.

EMOJIS AND VOICE MESSAGES

Fun conversations

Forget about robot-like dialogues. Conversational AI understands emojis and transcribes Facebook Messenger and WhatsApp voice messages to text. You won’t believe you’re talking to a chatbot!

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