Improve your business reputation with conversational journeys on Twitter

Manage claims 24/7, resolve queries instantly, and offer conversational journeys on Twitter, the channel most chosen by customers to interact with brands.


of Twitter users who are ignored by a brand do not recommend it.


of Twitter users say their perception of a brand improved when they received a response.


increase in customer satisfaction in companies that use twitter as customer service.

Become a problem-solving brand with automated conversational journeys through direct messages on Twitter

Eliminate waiting times with conversational journeys

Your brand will be able to offer answers to complaints and queries instantly, no matter how they are worded. Conversational AI detects the intentions behind every interaction and delivers seamless conversations with near-human responses at any time of day. Forget complaints about delays in customer service!

Meet AgentBot

Improve your brand reputation with responsive experiences

Create journeys that not only answer, but solve. Connect Aivo Studio to your technology stack and offer users the information they need. Manage claims, detect service failures and provide solutions instantly. Build a positive reputation by providing responsive service.

Meet Studio

Transfer conversations to a live agent instantly

With Live, embed a human agent at any point in the conversation to resolve more complex queries in real-time or asynchronously. Improve the productivity of your agents by offering a fluid and responsive experience.

Meet Live

Dynamic and rich conversations

Incorporate links, images, forms, and much more at any point in the conversation. Offer a complete and dynamic conversational experience for your users.

Solve from the first interaction
Attract users' attention with natural interactions
Complement your online presence on your users' favorite channels

What you need to know before implementing Twitter

What can I automate on Twitter?

With Aivo, you can automate interaction with your customers through Twitter direct messages.

How to implement Twitter as an automated service channel?

Twitter is a service channel that companies can automate to interact with their customers. As such, it is managed from AgentBot and the implementation involves connecting our platform to Twitter's Direct Messaging service. To carry out this process, a validation code is generated so that our specialists can validate the channel.

Do I need technical knowledge to automate Twitter?

No, you only need to have a Twitter account, access to it, and have the option to receive messages from any account enabled. Also, because the channel is managed by AgentBot, uploading questions and answers is simple and intuitive, requiring no programming languages.

How can I see a demo?

You can book a demo here.

Can I access reports to evaluate the experience?

AgentBot has a detailed analytics tool that provides key metrics about your channel interactions, sessions, transfers, among other data, so you can gain insights and continue to improve the customer service experience.