Join the conversation

Customer Service, Artificial Intelligence & Business insights

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

May 6, 2021

Best transactional experience - Tracbel: providing an innovative experience in a traditional sector.

Discover Tracbel's award-winning case at the Aivo Awards and the implementation of their conversational AI strategy integrated with Whatsapp in their ecommerce, providing 24/7 customer service.

Read the post

April 20, 2021

What are we talking about when we talk about conversational AI?

Do all bots have conversational artificial intelligence? When we talk about AI, being conversational is the difference between a humanized experience and a set of robotic answers. If you want to know

April 20, 2021

Facebook Messenger Chatbots: How They Can Help Businesses

With 1.3 billion monthly active users, Facebook Messenger is the second most popular mobile messenger...

April 17, 2021

Best post-pandemic CX strategy: the Grupo Petersen experience

The bot's available 24/7 and responds at any time. There's no contact center in the world that works like this. People are starting to adopt new technologies; get past the learning curve and then the.

March 31, 2021

Zendesk Brazil: Omnichannel solutions, lessons and trends in CX

Everton Alves talks to Francisco Chang, Senior Director and Partner Sales at Zendesk Latin America, about the main lessons and trends in CX for 2021.

March 26, 2021

Innovation and customer-centricity: Zendesk's approach for 2021

Martín Frascaroli talks to Alex Barrera, Vice President of Zendesk Latin America, about the main CX takeaways from 2021, the role of WhatsApp, and Zendesk's approach towards the future.

March 23, 2021

9 ways to increase satisfaction on digital channels

If customer satisfaction keeps you awake at night, in this article you'll learn 9 proven tactics to improve customer service experience using a Conversational AI bot.

View all posts

Looking for CX solutions?

Buyer's Guide: How to choose the best AI provider to automate customer service.

Get the Buyer’s Guide

Terms and Conditions Privacy Policy