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November 12, 2020

Conversational engine vs conversation flows: which one is right for your business?

Since there are so many technological options for customer service on the market, we're letting you know the pros and cons of each one so you can make the best decision for your business.

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November 10, 2020

Instagram for business: a new automated customer service channel

Omnichannel customer service leverages its strengths! Facebook announced the long-awaited update to its Messenger API in order to support Instagram.

November 5, 2020

Chatbots with AI: drive conversion from your website

Find out how chatbots powered by artificial intelligence can help you optimize your sales process on your website and improve the customer experience each step of the way.

October 27, 2020

Black Friday in numbers: how to get ahead of the over-demand

Black Friday is right around the corner. Is your online sales strategy ready? Find out how you can prepare for this global event.

October 14, 2020

From your website to the world: training a bot in multiple languages

Speaking your users’ language is the first step in creating everyday and fluid conversations. Here we’ll explain how you can create an intelligent bot that speaks multiple languages at the same time.

October 13, 2020

AI Chatbots for Ecommerce: How Can They Help?

Have you thought about using AI chatbots for your ecommerce business? If you haven’t, let me tell you why using AI chatbots has now become more important than ever.

October 6, 2020

Bots in telecommunications: 5 reasons why your company needs them

New technologies such as artificial intelligence and machine learning are transforming the way businesses and organizations operate. Here's how telcos can leverage this technology to improve their CX.

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