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Customer Service, Artificial Intelligence & Business insights

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March 3, 2021

Best Strategy Redefinition during the Pandemic: CIEE’s story

CIEE redefined its CX strategy in just 15 days to continue assisting its customers during the pandemic. In this interview, find out how they did it and what they achieved with conversational AI.

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February 24, 2021

5 Customer Experience trends you should add to your strategy

The pandemic deepened changes that were already happening, creating new expectations among customers and new needs in companies. Let’s look at five key trends to include in your CX.

February 17, 2021

Best case of global expansion: the story behind Iana, Havaianas’ bot

With Iana, their conversational bot, Havaianas delivers an empathetic and efficient customer experience while assisting customers in multiple countries. This is how they managed to achieve this.

February 9, 2021

How to improve Customer Experience: 6 of the best ways

Nowadays, customer experience is a key brand differentiator. Find out these six tactics to improve your strategy and deliver a satisfying CX.

February 3, 2021

Best transactional experience: meet Banco Bolivariano's banking assistant

With Avi24, customers can perform financial transactions in a few clicks on multiple channels. Here’s why Banco Bolivariano’s transactional experience is so outstanding.

January 20, 2021

Best Bot for Non-Profit: the new Argentine Red Cross volunteer

In the height of quarantine, the Argentine Red Cross implemented AgentBot to automate inquiries without neglecting empathy and human connection. Read this interview to find out how they did it.

January 12, 2021

How to measure customer satisfaction and improve CX

Are you on top of what customers are saying? In this article, you’ll learn how and why you need to measure satisfaction to improve CX.

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