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July 13, 2020

Artificial intelligence from the cloud: Genesys’ experience

As digital transformation gains momentum the main players in this new decade are these two great technologies: artificial intelligence and the cloud.

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June 23, 2020

Omnichannel Customer Service: Why is It Important?

Consumer behavior is constantly evolving. Gone are the days when consumers communicated with businesses only during work hours.

June 18, 2020

The post-coronavirus customer experience: What will the new normal look like?

Coronavirus has taken us by surprise and has definitely changed the rules of the game. However, as quarantines around the world are coming to an end, we ask ourselves: How will the new normal be? And

June 8, 2020

Customers and digital transformation: Telefonica’s journey in customer service

There’s no doubt that digital transformation has been the main event in the last decade. Ever since 2008, traditional channels were moved to digital spaces, forever changing the way brands interact wi

May 22, 2020

Simple management and fast implementation: key when choosing customer service solutions

During the coronavirus pandemic, it’s been critical for many customer service departments to have an end-to-end AI solution that provides simple management and fast implementation...

May 19, 2020

How the financial sector is using AI for customer service in times of crisis [Cases]

At the beginning of 2020, the vast majority of companies had to adapt and redefine their strategies in response to COVID-19.

May 11, 2020

Are Robots Becoming Humans? Or Are Humans Becoming Robots?

Without a doubt, robots are here to stay, and they are only becoming smarter. Disruptive technologies have transformed the way we work in many areas: administrative tasks, customer service...

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