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Customer Service, Artificial Intelligence & Business insights

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January 20, 2021

Best Bot for Non-Profit: the new Argentine Red Cross volunteer

In the height of quarantine, the Argentine Red Cross implemented AgentBot to automate inquiries without neglecting empathy and human connection. Read this interview to find out how they did it.

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January 12, 2021

How to measure customer satisfaction and improve CX

Are you on top of what customers are saying? In this article, you’ll learn how and why you need to measure satisfaction to improve CX.

January 7, 2021

5 things you need to know about CX and data privacy

How do data security and privacy influence customer experience? Learn these five essential aspects for improving the experience and instilling the trust that users are looking for.

January 5, 2021

Innovation and digital transformation: Grupo Petersen's post-pandemic approach

In this article, Luciana Della Croce, Chief Digital Officer at Grupo Petersen, shares the backstage of their customer-centric digital strategy, including their conversational bot.

December 16, 2020

Satisfaction Score: how to improve the experience with data science

Do you have the necessary resources to learn from your customers and improve the experience? Meet the Satisfaction Score, a new Aivo tool to improve your CX.

November 12, 2020

Conversational engine vs conversation flows: which one is right for your business?

Since there are so many technological options for customer service on the market, we're letting you know the pros and cons of each one so you can make the best decision for your business.

November 10, 2020

Instagram for business: a new automated customer service channel

Omnichannel customer service leverages its strengths! Facebook announced the long-awaited update to its Messenger API in order to support Instagram.

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