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September 9, 2020

Personalization and chatbots: tips for creating the best experience

AI virtual assistants have a lot more features than you think, especially when it comes to personalization. Let's see everything they let you do, plus some recommendations to improve the experience.

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August 27, 2020

10 questions to ask before your company adds a chatbot

While chatbots’ potential is indisputable, they must be used carefully. These are 10 aspects you should take into consideration before choosing the right chatbot for your business.

August 19, 2020

How to Reduce Your Customer Support Costs

Want to reduce your customer support costs? Read on to discover strategies that will help you save money without affecting your customer satisfaction level.

August 12, 2020

Data and personalization: Zendesk’s approach to customer experience

In this article, Everton Alves, CRO at Aivo, speaks to Luiz Antunes, Head of Solution Consultant and Strategy at Zendesk, about personalization, data, omnichannel communication, and modern consumers.

August 4, 2020

Product News: Major launches from the first half of 2020

Discover major Product launches from the first half of 2020 and learn how they can enhance your customer service strategy.

July 30, 2020

How AI is Redefining the Customer Support System

Find out how AI is helping brands use a unified suite of solutions to empower their customer support teams and deliver more meaningful customer interactions.

July 23, 2020

How two Brazilian companies use AI during the pandemic

The first half of 2020 forced companies all over the world to redefine strategies. This is the story of how CIEE and Light, two Brazilian companies, redesigned their CX process to continue operating.

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