HELP | KNOWLEDGE MICROSITES

Information that empowers

Offer an efficient self-service experience. Help is a centralized knowledge base with an AI-powered search engine that lets your customers and agents access information.

24/7 INTELLIGENT SUPPORT

Self-service a click away

People look up information on their own, whenever and wherever they want. Create a knowledge base about your services, products, or business in Help. Its AI-powered search engine identifies intents and informal language and offers instant answers.

KNOWLEDGE MANAGER

Upload, edit, and that’s it!

Create articles in HTML format from Aivo’s platform. Use the enriched text editor and easily add multimedia complements. Manage content in categories and subcategories from the Tag Manager. No need for tech knowledge.

PERSONALIZATION

Look & Feel for your brand

Customize your help center to your company's identity and adapt the subdomain, header, title, subtitle, image, color, favicon, and footer.

INDEXED CONTENT

Optimized SEO

Improve your site’s positioning. Help uses Machine Learning and creates indexed, easy-to-find content, so that your articles appear among the first search results.

ADVANCED REPORTS

Track down valuable information

Discover what your customers want and improve their search experience with the Business Intelligence tool. Analyze the most consulted tags or article ratings and find out new ways to improve content quality.

Start changing the future of your conversations