• All messaging
• Unlimited WhatsApp
• Self-service Experience Management
• Conversational AI engine
• Specialized CX Analytics and Training capabilities
• Self-Service Third Party Integrations
• Zendesk Chat integration
• Unlimited Live Chat Users
• AI Live Chat Copilot
• Online Knowledge base support
• Conditionals according to business needs or channels
• Satisfaction Measurement
• SLA 99,9%
• Multi bot
• Satisfaction Score
• Genesys PureCloud Integration
• Report and Conversations API
• Open Message API
• LiveChat Analytics API
• Agent API
• Genesys Engage integration
• 24/7 Critical Support
• Salesforce chat integration
An entire chat session is what we call a conversation. Each conversation can have unlimited interactions. We consider that a conversation is finished on the web: (i) after 5 minutes of inactivity; (ii) when rerouting the conversation to another channel; (iii) when selecting active option to end the conversation in the chat window, and after 24 hours of initiated in WhatsApp or Facebook Messenger, except that the conversation is previously finished by referral and/or sending of a survey.
We accept US Dollars and Reals.
Yes, the conversation is charged separately when using live chat solution.
Yes! You can get a get a free 30-day trial to explore AgentBot and Live.