Table of content
June Aivo Product Updates: Smarter WhatsApp, Faster Workflows, Built-In DocuSign
Discover what’s new across campaigns and live sessions, from API-level control to real-time document completion
Engage: Deliver Smarter WhatsApp at Enterprise Scale
Boost WhatsApp Performance with Meta MM Lite Integration
Meta MM Lite API is now fully integrated into Engage, enabling smarter, more flexible delivery of WhatsApp campaigns.
Aivo customers can now choose between Cloud or MM Lite API at the campaign level, unlocking optimized cost, performance, and scalability based on message type and business needs.
Who Benefits and How:
- Marketing Managers
Easily launch cost-effective, high-volume WhatsApp campaigns.
Gain visibility into performance by testing and comparing APIs across segments.
- CX & Product Teams
Activate campaigns directly in Engage with no developer involvement.
Align delivery strategy to message urgency for greater efficiency.
- Banking, Retail, E-commerce, Telecom
Use MM Lite for promotional outreach and Cloud API for critical notifications.
Achieve lower costs, greater control, and smarter execution across channels.
Need a full breakdown? Compare Cloud vs MM Lite here → Meta API Comparison Guide
Launch Dynamic WhatsApp Carousels
Carousel messages can now be created and sent directly from Engage. Provide swipeable cards (?) that guide users through choices that are visually ideal for promotions and workflows.
Manage Media Files Easily with the New Assets Section
Engage now includes an Assets section to upload, store, and manage media files—like images, videos, and PDFs for WhatsApp template messages. This makes it faster and easier to reuse approved content across campaigns, ensuring consistency, saving time, and reducing manual work. See how it works here.
Live: Instant Action with DocuSign and Smarter Session Starts
Send and Sign with DocuSign Right Inside the Chat
DocuSign integration is now built into live sessions. Agents can send and complete documents in real time, enhancing speed, compliance, and customer experience.
Start Sessions in the Right Context
Agents can start sessions with a predefined status. This reduces handling time and improves routing by aligning context before the first message is sent.
