All posts

August 12, 2020

Data and personalization: Zendesk’s approach to customer experience

In this article, Everton Alves, CRO at Aivo, speaks to Luiz Antunes, Head of Solution Consultant and Strategy at Zendesk, about personalization, data, omnichannel communication, and modern consumers.

August 4, 2020

Product News: Major launches from the first half of 2020

Discover major Product launches from the first half of 2020 and learn how they can enhance your customer service strategy.

July 30, 2020

How AI is Redefining the Customer Support System

Find out how AI is helping brands use a unified suite of solutions to empower their customer support teams and deliver more meaningful customer interactions.

July 23, 2020

How two Brazilian companies use AI during the pandemic

The first half of 2020 forced companies all over the world to redefine strategies. This is the story of how CIEE and Light, two Brazilian companies, redesigned their CX process to continue operating.

July 20, 2020

Personalization and empathy: 4 ways to implement them in CX

Today CX is what makes a brand stand out the most. Designing a CX that meets the current needs of customers is essential to drive a company's success.

July 13, 2020

Artificial intelligence from the cloud: Genesys’ experience

As digital transformation gains momentum the main players in this new decade are these two great technologies: artificial intelligence and the cloud.

June 23, 2020

Omnichannel Customer Service: Why is It Important?

Consumer behavior is constantly evolving. Gone are the days when consumers communicated with businesses only during work hours.

June 18, 2020

The post-coronavirus CX: What will the new normal look like?

Coronavirus has taken us by surprise and has definitely changed the rules of the game. However, as quarantines around the world are coming to an end, we ask ourselves: How will the new normal be? And

June 8, 2020

Customers and digital transformation: Telefonica’s journey in customer service

There’s no doubt that digital transformation has been the main event in the last decade. Ever since 2008, traditional channels were moved to digital spaces, forever changing the way brands interact wi