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March 13, 2020

Technology at the service of customers or customers at the service of technology?

Choosing an automated solution for customer service isn’t an easy decision. The market is filled with “chatbots” claiming to have the most innovative technology for your company.

February 6, 2020

How Universities are Using Education Chatbots to Enhance the System

For decades, technologies such as artificial intelligence have been transforming various sectors around the world...

January 15, 2020

WhatsApp Business: 3 Steps for Automating Your Customer Service

3 steps for to automated WhatsApp Business and improve your customer experience

January 8, 2020

Chatbot for WhatsApp Business: tips to create the best experience

Are you serving your customers from the channel preferred by more than 1.5 billion people...

December 23, 2019

How AI and Chatbots Help to Improve Customer Experience

Chatbots are changing the customer service industry by opening up a new channel of communication...

September 11, 2019

AI and Chatbots in the Education Sector: The Future of Learning

Technology has changed the way that students seek and absorb information. Millennials and Gen Z’s...

September 11, 2019

How to Use Chatbots in Banking Services

Gartner estimates as much as 25% of companies will use chatbots for customer service by...

August 15, 2019

8 keys to enhancing customer experience in financial services

“Customer experience is the new financial services currency”. That’s how a study by Econsultancy begins...

June 6, 2019

How to Use Flows to Design Great Chatbot Conversations

A human brain and a robot brain: how can they understand each other? Clearly it’s...