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At Aivo, we’re transforming how businesses connect with their customers—moving from automated replies to intelligent, outcome-driven conversations.
This November, we’re introducing a next-generation conversational engine that understands context and intent, featuring seamless integration with Meta for smarter conversions and advanced monitoring tools that give teams complete operational control.
Across banking and telecommunications, these enhancements drive deeper connections and measurable results through our AI Agent and Live platforms.
AI Agent: Redesigned Conversational Engine
Next-Generation Conversational Intelligence
Aivo’s AI Agent now features a fully redesigned conversational engine, powered by advanced language models that combine rule-based precision with contextual understanding.
This new system ensures full compliance with your company’s policies while intelligently grasping intent and context behind even the most complex customer requests.
The engine interprets nuanced queries, manages ambiguous questions, and generates human-like, natural responses that adapt to each interaction—creating a smarter, more natural experience aligned with your brand voice.
Who Benefits and How
- CX and Operations Lead: Deploy conversational AI in days—not weeks or months. Automatic content ingestion eliminates manual setup, ensuring policy compliance and higher resolution rates while reducing handoffs to human agents.
- Marketing and Growth Teams: Create smoother, more personalized interactions. Smart routing automatically directs customers to the right specialist based on intent and business rules, boosting conversions and satisfaction.
- Compliance and Security Teams: Advanced conversational understanding paired with sensitive data encryption ensures compliant and secure interactions that strengthen customer trust.
- IT and Product Teams: Seamless deployment with automatic document indexing, knowledge base integration, and PDF processing. No manual training required—the system dynamically learns while maintaining alignment with business rules.
Live: Agent Performance Tracking
Full Operational Visibility
Supervisors now have an advanced analytics and monitoring suite offering a complete view of agent performance, customer satisfaction, and operational efficiency.
Key Features:
- Agent-Level NPS: Detailed feedback metrics segmented by categories for both individual and team performance.
- Active Conversation Monitor: Real-time dashboard with color-coded alerts to identify bottlenecks and optimize response times.
- Status Change History: Track who changed an agent’s status, when, and why.
- Prepause Control: Agents can wrap up active conversations before taking breaks, improving workload management.
- Conversational Analytics: Actionable insights that turn data into continuous improvement strategies.
Supervisors gain a unified view that combines productivity and satisfaction, enabling proactive intervention and data-driven optimization.
AI Agent + Meta Conversions API Integration
Smarter Attribution for Campaign Optimization
Aivo’s AI Agent now sends conversion events automatically from Facebook Click-to-WhatsApp (CTWA) ads to Meta’s Conversions API (CAPI). When a user clicks an ad and starts a chat with the agent, the interaction is instantly logged as a LeadSubmitted event in Meta—unlocking direct attribution and automated campaign optimization.
Track the full customer journey:
- Close the attribution gap: Identify which ads generate real conversations—not just clicks.
- Automatic optimization: Meta adjusts ad delivery in real time to focus on high-engagement audiences.
- Better budget allocation: Invest in campaigns that truly drive qualified conversations.
- Unified reporting: See conversation-based conversions directly in Meta Ads Manager.
- Competitive edge: Few platforms offer direct CAPI integration linked to conversational interactions.
- Simple setup: Just input your Meta Dataset ID from Aivo’s interface—no custom development needed.
Who Benefits and How:
- Digital Marketing Teams: Prove true ROI from WhatsApp campaigns and optimize spend based on real outcomes.
- Performance Analysts and Growth Managers: Use real-time conversion data to refine segmentation and decision-making.
- Banking, Retail, E-commerce, and Telecom: Link ad spend directly to business outcomes—identify campaigns that drive qualified leads and measurable impact.
Live: Platform Experience Enhancements
Operational Control & Better Agent Experience
This release includes a set of upgrades designed to empower supervisors and agents with better operational tools and deliver a more personalized customer experience.
Key Benefits:
- Conversation Monitor with Alerts: Real-time visibility and proactive notifications.
- Smart Break Management: Agents can finalize chats before stepping away.
- Status Change History: Greater transparency and accountability.
- Built-In Emoji Selector: Friendlier, more empathetic communication.
- Engage Smart Exclusion Filtering: Automatic opt-out protection ensures message relevance and respect for customer preferences.
What This Means for Your Business
From Manual Processes to Intelligent Automation
This release doesn’t just add new features—it redefines how financial institutions and telecom providers build customer relationships.
By integrating advanced AI capabilities like contextual reasoning, conversational comprehension, and secure data handling, Aivo empowers human-like interactions that build trust, efficiency, and satisfaction.
The Story of Innovation:
- Q1 2025: Digitalized interactions with video agents and smart scheduling.
- Q2 2025: Business excellence on WhatsApp with Meta MM Lite integration and carousel messages.
- Q4 2025: Truly intelligent conversations with contextual understanding and precise attribution.
The Result: Less manual setup, fewer support tickets, and complete confidence in every interaction.
Banks and telcos now enjoy smarter conversations, total operational visibility, and measurable attribution—marking the path toward proactive AI that anticipates customer needs.
Innovation driven by our customers, transforming how businesses build relationships in the digital era.
