VOICEBOT BOT FOR PHONE CHANNELS

Boost your phone support
with Artificial Intelligence

Voice automates phone calls made to your customer service and reduces phone traffic to agents. The voicebot solution keeps dialogues open and resolves queries instantly, with no menus or options.

CONVERSATIONAL AI

Intelligent phone support

Improve customer experience by adding artificial intelligence to phone service. Aivo's conversational AI engine understands the intent of your customers' inquiries and chats like a human.

Open conversations

Active listening.
Can be interrupted while talking

Real-time understanding

Compatible with Dual Tone Multi Frequency (DTMF)

70% accuracy

LEADING INTERACTION TECHNOLOGY

Humanize conversations

Voice is integrated with Google Transcription Services to transcribe and interpret customer questions. Make dialogues more natural with high-fidelity voices (Text to Speech) from Google Wavenet, Amazon AWS Polly and Microsoft.

inbound CALLS

Reduce phone traffic

Voice acts as a go-between for your phone system and agents. It receives incoming calls and resolves inquiries automatically and in real time. It transfers the conversation to the agent only when necessary.

outbound CALLS

Simplify routine calls

Automate repetitive calls and boost your team's productivity. Voice proactively contacts customers with a personalized approach, freeing your agents for more complex calls.

INbound CALLS

Reduce phone traffic

Voice acts as a go-between for your phone system and agents. It receives incoming calls and resolves inquiries automatically and in real time. It transfers the conversation to the agent only when necessary.

outbound CALLS

Simplify routine calls

Automate repetitive calls and boost your team's productivity. Voice proactively contacts customers with a personalized approach, freeing your agents for more complex calls.

How does Voice complement your customer service?

Frequently Asked Questions

24/7 Technical support

Automatic collections

Meeting and appointment reminders

Order tracking

Upselling and cross-selling

Interested in another use case?

Talk to an executive

SCALABILITY IN THE CLOUD

SaaS, flexible and at no extra cost

Serve your customers limitlessly and all at once without investing in site infrastructure. Voice is underpinned by a cloud system with redundancy and high availability that connects to your PBX through SIP.

KNOWLEDGE MANAGER

Simple management from a single platform

Upload and edit Voice’s content easily from Aivo’s platform. No need for linguistic or tech skills.

REPORTS AND ANALYTICS

Analyze, learn, and evolve

Evaluate how your customers interact with Voice using the Business Intelligence tool. Discover the most consulted topics, the percentage of effective interactions or the unanswered queries, and improve the phone support experience every day.