Conversational AI is what separates a humanized experience from robotic support. That’s why at Aivo, we created our own conversational engine that uses multiple AI technologies to guarantee modern, instant and effective interactions.
To guarantee communication, the semantic engine operates on two normalization levels. When there are grammatical errors or typos, it makes simple spelling corrections and gets rid of unnecessary characters. If the errors are more complex, it corrects the sentence on a deeper semantic level.
Aivo’s engine identifies the message intent and relevance beyond the written text. This layer of AI analyzes the query semantically and offers the exact answer. This way, you'll be able to set up a problem-solving conversational bot more simply and with less ways to ask.
The engine’s short-term memory connects a question with the previous one to make sure the customer receives the information they're looking for.
Aivo’s engine precisely evaluates possible answers and selects the best one. When faced with long or vague questions, it clarifies and offers suggestions for an effective conversation. Unresolved queries are sent to the platform’s Training section for continued evolution.
Global companies have customers all over the world. Aivo’s flexible semantic engine can adapt to multiple languages, including Spanish, English, Portuguese, Italian, German, French and others.
Though we may speak the same language, sometimes we can say the same thing in many ways. Aivo’s engine has local and informal words in its dictionaries to understand queries beyond borders.
Aivo’s Conversational AI understands emojis and transcribes Facebook Messenger and WhatsApp voice messages to text. You won’t believe you’re talking to a chatbot!