Providing good customer experience just doesn’t cut it anymore. The key to keeping customers engaged and invested in a brand is to customize communication channels.
AI and predictive technology are the heavy hitters when setting up personalized, empathetic experiences. People can't help but connect with something specifically designed for them.
What tactics can companies implement to better connect with their customers?
Here you'll find:
Insights by:
Martín Frascaroli
CEO | Aivo
Damián Gona
Regional Vice President for Latin America and the Caribbean | Zendesk
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