In the cloud, anything is possible
Aivo and Genesys have come together to offer you efficient, fast, and easy-to-use digital solutions. Work in a more flexible way in the cloud.
of the work volume of large companies will be in the cloud by 2020.
An AI chatbot automates query resolution and takes conflict out of customer service. The understanding of informal language and mistakes make it the ideal partner of your customer service.
The power of Genesys integrated
When necessary, the chatbot transfers the session to Genesys PureCloud. Thanks to the conversation history, your agents will be able to read the customer’s case and help them only like a human could.
Constant evolution and easy to use
Evaluate the feedback of interactions, analyze the amount of transferred conversations and learn from unresolved queries. Add new content quickly and publish immediately.