Live Agent with superpowers

Boost agent efficiency to the max. Live is an omnichannel chat solution that supports queues and asynchronous channels. Its AI-driven recommendation engine offers answers to the agent so they don’t have to always type the same thing. Chat with the latest interactive tools like emojis and voice messages.

Live Agent with superpowers

Boost agent efficiency to the max. Live is an omnichannel chat solution that supports queues and asynchronous channels. Its AI-driven recommendation engine offers answers to the agent so they don’t have to always type the same thing. Chat with the latest interactive tools like emojis and voice messages.

Temporary service program due to COVID-19

At Aivo, we want to support your company during this high-demand situation. That’s why we're offering Live for free to current and new customers up to June 1st.

OMNICHANNEL SERVICE

Add new channels to your service

Talk to your customers across all messaging channels from a single platform. Have your agents handle conversations over Web, Mobile, Facebook Messenger or WhatsApp. Live uses live chat or asynchronous service queues, so a conversation can be open for up to 24 hours. This frees up the agent.

OMNICHANNEL SERVICE

Add new channels to your service

Talk to your customers across all messaging channels from a single platform. Have your agents handle conversations over Web, Mobile, Facebook Messenger or WhatsApp. Live uses live chat or asynchronous service queues, so a conversation can be open for up to 24 hours. This frees up the agent.

RECOMMENDATIONS WITH AI

AI superpowers for your agents

Propel agent efficiency to the max. The Live AI engine detects frequent questions and gives the best answers to agents in order to speed up the service.

RECOMMENDATIONS WITH AI

AI superpowers for your agents

Propel agent efficiency to the max. The Live AI engine detects frequent questions and gives the best answers to agents in order to speed up the service.

SINGLE PROFILE

Customer digital profiles

Live creates detailed digital profiles for each of your customers. The agents will have access to previous conversations, notes, emails, social accounts, assigned agent, reason for the transfer and more for personalized service.

SINGLE PROFILE

Customer digital profiles

Live creates detailed digital profiles for each of your customers. The agents will have access to previous conversations, notes, emails, social accounts, assigned agent, reason for the transfer and more for personalized service.

ENRICHING EXPERIENCE

Modern interaction

Live offers a conversation experience with tools people use every day, like voice messages, images, emojis and current location.

ENRICHING EXPERIENCE

Modern interaction

Live offers a conversation experience with tools people use every day, like voice messages, images, emojis and current location.

CONVERSATION ORCHESTRATOR

Bot-Human-Bot unified experience

Turn to your agents only when necessary. AgentBot’s conversation controller transfers the session to Live from the same chat window. Add an agent from a specific group to the conversation, regardless of the customer’s contact channel. The agent receives all the necessary information for a personalized service. When the agent is done, the session automatically goes back to the bot.

CONVERSATION ORCHESTRATOR

Bot-Human-Bot unified experience

Turn to your agents only when necessary. AgentBot’s conversation controller transfers the session to Live from the same chat window. Add an agent from a specific group to the conversation, regardless of the customer’s contact channel. The agent receives all the necessary information for a personalized service. When the agent is done, the session automatically goes back to the bot.

REPORTS IN REAL TIME

Deep analytics

Monitor every conversation, analyze your agents’ performance and improve your strategy. Filter by date, channel or group; assess average service and waiting time, customer satisfaction, and find out the busiest days and times.

REPORTS IN REAL TIME

Deep analytics

Monitor every conversation, analyze your agents’ performance and improve your strategy. Filter by date, channel or group; assess average service and waiting time, customer satisfaction, and find out the busiest days and times.

Other Live features

User management
Automatic voice message transcription
Personalized end-session triggers
Personalized interaction window
Shortcuts with preset content
Spell check
Group manager (queues)
Satisfaction (Stars, NPS and positive/negative)

“Banco Comafi implemented a shared service between AgentBot and Live and increased their sessions by more than 200%.”

Read the full story

“Banco Comafi implemented a shared service between AgentBot and Live and increased their sessions by more than 200%.”

Read the full story

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