Security is at the core of our operations. That’s why we have our own ISO 27001 and ISO 9000 certifications to provide the level of quality and information management a company needs.
We also have:
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We are GDPR and LGPD compliant. We always provide the possibility for clients and users to know and decide on the handling of their data. We only use the collected information with their consent and for the purposes outlined in our privacy policy.
Data isolation
When it comes to application and infrastructure, you can rest assured knowing that:
Our solutions are auto-scalable, adapting to the growth of your company without ever compromising quality.
Different geographical areas
We offer 99.9% SLA with our database replicated in different geographic areas.
In case of disasters, we make sure customer service is active in at least three different IT centers simultaneously.
You can check our service status at status.aivo.co.
The Aivo platform allows for ongoing conversation, management and learning:
Channels
Give your customers the same experience across all channels. Talk to them on WhatsApp, WebChat, Instagram, Facebook Messenger, Mobile App and Phone.
Integrations
Connect to services that you already use. Integrate our solutions with Genesys, Zendesk, Salesforce, Liveperson y Zapier.
AI engine
Our engine is flexible and conversational: it understands the intentions behind the message, learns with each interaction, and scales automatically.
No-code content management tool
Anyone in your company can upload content, without a single line of code and in real time.
Analytics and reports
Analyze performance with our business intelligence tool:
Operations dashboard
Transferred sessions
Conversations and interactions
Satisfaction and feedback
Main topics
Learning and training tool
The learning tool gathers the questions that were not answered, so you can add them to the content platform and make your customer service more accurate.
“The Aivo team was there for us the entire time. We still have a great relationship today, which shows the level of post-sales support that addresses and solves all our requirements efficiently.”
Christian Petruzzi - Manager, Customer Service Department at BBVA
We’re experts in customer service. We’ve worked exclusively in this sector for more than 8 years. Our Customer Success team will help with your customer relationship strategy and support your department’s operation and progress. Our goal is for you to reach your goals.
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