Add an agent to conversations with your customers and resolve the most complex inquiries in real and asynchronous time across all digital channels.
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Live allows you to group your agents according to their skills and assign them specific business days and hours, thereby segmenting your customer service according to the type of inquiry. Transfer the session to another group or individual agent and continue the conversation seamlessly.
Live creates a single digital profile for each of your customers with their contact data, conversations history and notes about the sessions.
Consider your customer’s feedback to spot improvement opportunities and continue evolving your online support service.
All Live plans support an unlimited number of users.
If you want your account’s users to connect to Live from certain computers, you can make a list of IPs that will not be able to access the platform.
If you would like to implement Live for your company, you can request a demo with our team.
Live’s platform is included in all Aivo’s plans, with an extra fee paid for each conversation. To learn more, visit the pricing page.
