LIVE AND VIDEO CHAT WITH CONVERSATIONAL AI

Derive conversations, resolve instantly, and connect through video with a live agent

Answer, resolve, and manage successful conversational journeys through a live agent, adding the personalized touch of video chat support. Available on all digital channels, in real-time and asynchronously.

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The live chat that turns complex queries into successful conversational journeys

Enriched conversations

Interact using images, emojis, and .pdf files. Share links and receive the geolocation of your clients and contact cards. Live transcribes WhatsApp and Facebook Messenger voice messages to text for a complete conversational experience.

Human and decisive Attention in all channels

Resolve customer queries on their preferred channels and time. From a single platform, your live agents can reply to messages from WhatsApp, web chats, mobile apps, Facebook Messenger, and Instagram, while enhancing customer connections with video chat support.

Conversation Orchestrator

Combine the best of automated service with online support and offer 360º customer service. When inquiries require human assistance, transfer the session to an agent. With Video Agent, agents can enhance interactions through video. Once solved, return to the automatic chat window smoothly and transparently.

Improve with every interaction

Monitor your connected agents and help them improve the service experience. Filter by period, date, channel, or group. Analyze the sessions handled and lost, the response and waiting times, and chat reports, and download reports of the interactions.

Aivo Suite - Automated Conversational Journeys - Chatbot AI

Create specialized customer support groups

In Live you can group your agents by skills, and assign them specific days and hours of service, thereby segmenting your customer service according to the type of inquiry. Transfer the session to another group or individual agent and continue the conversation seamlessly.

Get to know your customers closely

Live creates a unique digital profile for each of your clients with their contact details, conversation history, and session notes.

Measure satisfaction and improve your experience

Consider your customer’s feedback to spot improvement opportunities and continue evolving your online support service.

Elevate customer support with Video Agent

Elevate your customer service game with Live's Video Agent, seamlessly connecting agents with customers through video chat support. Build stronger connections, foster brand loyalty, improve customer satisfaction and retention by guiding customers to faster and personalized resolutions.

Everything you can do with Live

Live tools are designed to improve the productivity of your agents and to offer seamless and responsive experiences to all your customers.

Desktop app

It guarantees faster loading speeds and receives notifications for each incoming conversation.

Roles

Assign a profile to each user depending on whether they are administrators, agents, supervisors, or agent supervisors.

Form

Include a form before transferring the session to an agent, to request your customers’ data and speed up the system registration process.

Attention queues

Live manages the referral queues according to the attention capacity assigned to each agent, their simultaneous conversations, and the configured service hours.

Status

Each agent can set their status as online or offline, or create a custom option according to their needs.

Shortcuts

Create personalized shortcuts so that agents can answer customers' queries faster.

Triggers

Live sends automatic notices to your online customers after some time of inactivity.

Agent Monitor and Video Support

Have a live view of your agents and monitor each ongoing conversation. Integrate Video Agent to enable personalized, video-based support with customers.

APIs

Live has public analytics APIs to obtain information about the global metrics of the operation.

Frequently Asked Questions

How many users can have access to Live?

Live supports an unlimited number of users.

Can I block access to Live from certain computers?

If you want the users of your account to connect to Live from certain computers, you can define the list of IPs that will not be able to access the platform.

How much does Live cost?

Live’s platform is included in the Aivo Suite with an extra fee for each conversation. Learn more details on the pricing page.

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