Starter
Ideal for companies looking to automate a low volume of monthly conversations.
ANUAL SUBSCRIPTION
30% discount included
USD 142 billed monthly
USD 99
R$644
/mo*
+USD 0.15 per conversation
+R$0,975 por sessão
One time onboarding fee
USD 500
R$3.250,00
Advanced
Step up the game! Automate, integrate, and solve with Conversational AI.
ANUAL SUBSCRIPTION
30% discount included
USD 570 billed monthly
USD 399
R$2.594
/mo*
+USD 0.14 per conversation
+R$0,91 por sessão
One time onboarding fee
USD 2500
R$16.250,00
All features from Starter plan plus:
Business
Provide powerful and smart customer service. Enhance the experience.
ANUAL SUBSCRIPTION
30% discount included
USD 2.285 billed monthly
Talk to us
+USD 0.12 per conversation
R$0,78 por sessão
One time onboarding fee
USD 8000
R$52.000,00
All features from Advanced plan plus:
Enterprise
End-to-end solution. Ideal for large companies looking to scale their business.
One time onboarding fee
USD 8000
All features from Business plan plus:
channels
Web
Web Mobile / Embedded App
Facebook Messenger
Whatsapp Number
Extra
Extra
1 included
1 included
Open Message API
Whatsapp Enterprise Hosting Number
Instagram (coming soon)
Phone Support* (Voice)
Voice-to-text transcription of messages.
AI Conversational Engine
Semantic Identification
Normalization, categorization, auto correcting errors and unnecessary characters.
Informal language, slang, regionalisms and other variations in language.
Disambiguation and suggestions
Short term memory
Emojis understanding
Conditionals
Multilanguage
Kwnoledge
Knowledge Management Tool (no code or linguistic skills)
Flows Desing Tool for a structured experience
Add-on complements: buttons, carousels, images, videos, forms, maps, tickets, assisted navigation, embedded page
Importing questions and answers from Excel or Zendesk Guide
Multibot
LiveChat
Unlimited LiveChat Users
AI Co-pilot Complement
Multiple Transfer groups
Automatic suggestions (Agent Augmentation
Customizable writing shortcuts.
Customer digital profiles with the conversation history
Reports
API acess
Integrations
Self-Service Third Party Integrations
Zendesk Chat and Support
Zendesk SunCo
Soon
Soon
Soon
Zapier
Slack
Genesys PureCloud
Salesforce
Genesys Engage
Salesforce Chat
Proactivity
Web Ads
Outbound SMS and Whatsapp Template Message (Each SMS and Template Message has an extra cost)
Extra
Extra
Extra
Reports
Panel with main management numbers
Comprehensive chats report (channel,condition, user data, interactions, feedback, label, source,location, IP and device)
Reports downloaded as CSV files
Ability to send reports as a regularly scheduled email
API to all analytical information and conversation details
Satisfaction Learning
Satisfaction Measurement
Training tool for all unresolved interactions
Security and Service
SLA 99,9%
GDPR and LGPD Compliance
SSO
Support
Kwnoledge Base
Business Hour Live Chat
E-mail Support
Specialist Team
Trird Party Integrations
Integrations profesional Services
Extra
Extra
Extra
Onboarding
Add Q&A/Intentions
5
50
100
200
Onboarding one to one sessions
2
4
8
8
Workshops
2
4
4
Test Experience
Training
Open
Open
Private
Private
Integrations profesional Services
Extra
Extra
3 request
unlimited
Starter
channels
Web
Web Mobile / Embedded App
Facebook Messenger
Whatsapp Number
Extra
Instagram (coming soon)
Voice-to-text transcription of messages
AI Conversational Engine
Semantic Identification
Normalization, categorization, auto correcting errors and unnecessary characters.
Informal language, slang, regionalisms and other variations in language.
Disambiguation and suggestions
Short term memory
Emojis understanding
Kwnoledge
Knowledge Management Tool (no code or linguistic skills)
Flows Desing Tool for a structured experience.
Add-on complements: buttons, carousels, images, videos, forms, maps, tickets, assisted navigation, embedded page
Importing questions and answers from Excel or Zendesk Guide
LiveChat
Unlimited LiveChat Users
Multiple Transfer groups
Automatic suggestions (Agent Augmentation)
Customizable writing shortcuts.
Customer digital profiles with the conversation history
Reports
Integrations
Zendesk Chat and Support
Proactivity
Web Ads
Reports
Panel with main management numbers
Comprehensive chats report (channel,condition, user data, interactions, feedback, label, source,location, IP and device)
Reports downloaded as CSV files.
Ability to send reports as a regularly scheduled email.
Satisfaction Learning
Training tool for all unresolved interactions
Security and Service
SLA 99,9%
GDPR and LGPD Compliance
Support
Kwnoledge Base
Integrations profesional Services
Extra
Onboarding
Add Q&A/Intentions
5
Onboarding one to one sessions
2
Training
Open
Integrations profesional services
Extra
Advanced
channels
Web
Web Mobile / Embedded App
Facebook Messenger
Whatsapp Number
Extra
Instagram (coming soon)
Voice-to-text transcription of messages
AI Conversational Engine
Semantic Identification
Normalization, categorization, auto correcting errors and unnecessary characters.
Informal language, slang, regionalisms and other variations in language.
Disambiguation and suggestions
Short term memory
Emojis understanding
Conditionals
Kwnoledge
Knowledge Management Tool (no code or linguistic skills)
Flows Desing Tool for a structured experience.
Add-on complements: buttons, carousels, images, videos, forms, maps, tickets, assisted navigation, embedded page
Importing questions and answers from Excel or Zendesk Guide
LiveChat
Unlimited LiveChat Users
Multiple Transfer groups
Automatic suggestions (Agent Augmentation)
Customizable writing shortcuts.
Customer digital profiles with the conversation history
Reports
Integrations
Self-Service Third Party Integrations
Zendesk Chat and Support
Zendesk SunCo
Zapier
Proactivity
Web Ads
Outbound SMS and Whatsapp Template Message
Reports
Panel with main management numbers
Comprehensive chats report (channel,condition, user data, interactions, feedback, label, source,location, IP and device)
Reports downloaded as CSV files.
Ability to send reports as a regularly scheduled email.
Satisfaction Learning
Satisfaction Measurement
Training tool for all unresolved interactions
Security and Service
SLA 99,9%
GDPR and LGPD Compliance
Support
Kwnoledge Base
Business Hour Live Chat
Integrations profesional Services
Extra
Onboarding
Add Q&A/Intentions
5
Onboarding one to one sessions
4
Workshops
2
Test Experience
Training
Open
Integrations profesional services
Extra
Business
channels
Web
Web Mobile / Embedded App
Facebook Messenger
Whatsapp Number
1 included
Open Message API
Instagram (coming soon)
Phone Support* (Voice)
Voice-to-text transcription of messages
AI Conversational Engine
Semantic Identification
Normalization, categorization, auto correcting errors and unnecessary characters.
Informal language, slang, regionalisms and other variations in language.
Disambiguation and suggestions
Short term memory
Emojis understanding
Conditionals
Multilanguage
Kwnoledge
Knowledge Management Tool (no code or linguistic skills)
Flows Desing Tool for a structured experience.
Add-on complements: buttons, carousels, images, videos, forms, maps, tickets, assisted navigation, embedded page
Importing questions and answers from Excel or Zendesk Guide
Multibot
LiveChat
Unlimited LiveChat Users
AI Co-pilot Complement
Multiple Transfer groups
Automatic suggestions (Agent Augmentation)
Customizable writing shortcuts.
Customer digital profiles with the conversation history
Reports
API acess
Integrations
Self-Service Third Party Integrations
Zendesk Chat and Support
Zendesk SunCo
Zapier
Slack
Genesys PureCloud
Proactivity
Web Ads
Outbound SMS and Whatsapp Template Message
Reports
Panel with main management numbers
Comprehensive chats report (channel,condition, user data, interactions, feedback, label, source,location, IP and device)
Reports downloaded as CSV files.
Ability to send reports as a regularly scheduled email.
API to all analytical information and conversation details.
Satisfaction Learning
Satisfaction Measurement
Training tool for all unresolved interactions
Security and Service
SLA 99,9%
GDPR and LGPD Compliance
Support
Kwnoledge Base
Business Hour Live Chat
E-mail Support
Trird Party Integrations
Integrations profesional Services
Extra
Onboarding
Add Q&A/Intentions
100
Onboarding one to one sessions
8
Workshops
4
Test Experience
Training
Private
Integrations profesional services
3 request
Enterprise
channels
Web
Web Mobile / Embedded App
Facebook Messenger
Whatsapp Number
1 included
Open Message API
Whatsapp Enterprise Hosting Number
Instagram (coming soon)
Phone Support* (Voice)
Voice-to-text transcription of messages
AI Conversational Engine
Semantic Identification
Normalization, categorization, auto correcting errors and unnecessary characters.
Informal language, slang, regionalisms and other variations in language.
Disambiguation and suggestions
Short term memory
Emojis understanding
Conditionals
Multilanguage
Kwnoledge
Knowledge Management Tool (no code or linguistic skills)
Flows Desing Tool for a structured experience.
Add-on complements: buttons, carousels, images, videos, forms, maps, tickets, assisted navigation, embedded page
Importing questions and answers from Excel or Zendesk Guide
Multibot
LiveChat
Unlimited LiveChat Users
AI Co-pilot Complement
Multiple Transfer groups
Automatic suggestions (Agent Augmentation)
Customizable writing shortcuts.
Customer digital profiles with the conversation history
Reports
API acess
Integrations
Self-Service Third Party Integrations
Zendesk Chat and Support
Zendesk SunCo
Zapier
Slack
Genesys PureCloud
Salesforce
Genesys Engage
Proactivity
Web Ads
Outbound SMS and Whatsapp Template Message
Reports
Panel with main management numbers
Comprehensive chats report (channel,condition, user data, interactions, feedback, label, source,location, IP and device)
Reports downloaded as CSV files.
Ability to send reports as a regularly scheduled email.
API to all analytical information and conversation details.
Satisfaction Learning
Satisfaction Measurement
Training tool for all unresolved interactions
Security and Service
SLA 99,9%
GDPR and LGPD Compliance
SSO
Support
Kwnoledge Base
Business Hour Live Chat
E-mail Support
Specialist Team
Trird Party Integrations
Integrations profesional Services
Extra
Onboarding
Add Q&A/Intentions
200
Onboarding one to one sessions
8
Workshops
4
Test Experience
Training
Private
Integrations profesional services
Unlimited
What is a conversation?
Each conversation can have unlimited interactions. We consider that a conversation is finished when 5 minutes of inactivity have passed in Web, or 24 hours in Whatspp or FB messenger.
Are live chat conversations charged separately?
Yes, if you use our Live chat solution each conversation with Live chat is charged also.
Can I pay in my local currency?
For now we only accept US Dollars and Reals.
Buyer's Guide: How to choose the best AI provider to automate customer service.
G2 Crowd recognizes Aivo as Leader in the Chatbots software category.
Aivo was featured on the 2020 Inc. 5000 list of the fastest-growing private companies in America.
