Pricing

Starter

Ideal for companies looking to automate a low volume of monthly conversations.

ANUAL SUBSCRIPTION
30% discount included

USD 142 billed monthly

USD 99

R$644

/mo*

+USD 0.10 per conversation

+R$0,65 por sessão

One time onboarding fee

USD 500

R$3.250,00

  • All messaging channels
  • Self-service Knowledge Management
  • Self-Service Third Party Integrations
  • Conversational AI engine
  • Specialized CX Analytics and Training capabilities
  • Unlimited Live Chat Users
  • SLA 99,9%
  • Zendesk Chat and Support integrations

Advanced

Step up the game! Automate, integrate, and solve with Conversational AI.

ANUAL SUBSCRIPTION
30% discount included

USD 570 billed monthly

USD 399

R$2.594

/mo*

+USD 0.12 per conversation

+R$0,75 por sessão

One time onboarding fee

USD 2500

R$16.250,00

All features from Starter plan plus:

  • Conditionals according to business needs or channels
  • Outbound SMS and Whatsapp Template Message
  • Satisfaction Measurement
  • Zendesk Sunco integration
  • Zapier integration

Business

Provide powerful and smart customer service. Enhance the experience.

ANUAL SUBSCRIPTION
30% discount included

USD 2.285 billed monthly

USD 1599

R$10.394

/mo*

+USD 0.12 per conversation

R$0,75 por sessão

One time onboarding fee

USD 8000

R$52.000,00

All features from Advanced plan plus:

  • Multi bot
  • Multi Language
  • 1 Whatsapp number included
  • AI Live Chat Copilot
  • Phone Support
  • Salesforce integration
  • Genesys PureCloud Integration
  • Slack integration
  • API to all analytical information and conversation details

Enterprise

End-to-end solution. Ideal for large companies looking to scale their business.

Talk to us

+USD 0.10 per conversation

One time onboarding fee

USD 8000

All features from Business plan plus:

  • SSO
  • Integrations & Professional Services
  • Genesys Engage integration

channels

Web

Web Mobile / Embedded App

Facebook Messenger

Whatsapp Number

Extra

Extra

1 included

1 included

Open Message API

Whatsapp Enterprise Hosting Number

Instagram (coming soon)

Phone Support

Voice-to-text transcription of messages.

AI Conversational Engine

Semantic Identification

Normalization, categorization, auto correcting errors and unnecessary characters.

Informal language, slang, regionalisms and other variations in language.

Disambiguation and suggestions

Short term memory

Emojis understanding

Conditionals

Multilanguage

Kwnoledge

Knowledge Management Tool (no code or linguistic skills)

Flows Desing Tool for a structured experience

Add-on complements: buttons, carousels, images, videos, forms, maps, tickets, assisted navigation, embedded page

Importing questions and answers from Excel or Zendesk Guide

Multibot

LiveChat

Unlimited LiveChat Users

AI Co-pilot Complement

Multiple Transfer groups

Automatic suggestions (Agent Augmentation

Customizable writing shortcuts.

Customer digital profiles with the conversation history

Reports

API acess

Integrations

Self-Service Third Party Integrations

Zendesk Chat and Support

Zendesk SunCo

Zapier

Slack

Genesys PureCloud

Salesforce

Genesys Engage

Proactivity

Web Ads

Outbound SMS and Whatsapp Template Message

Reports

Panel with main management numbers

Comprehensive chats report (channel,condition, user data, interactions, feedback, label, source,location, IP and device)

Reports downloaded as CSV files

Ability to send reports as a regularly scheduled email

API to all analytical information and conversation details

Satisfaction Learning

Satisfaction Measurement

Training tool for all unresolved interactions

Security and Service

SLA 99,9%

GDPR and LGPD Compliance

SSO

Support

Kwnoledge Base

Business Hour Live Chat

E-mail Support

Specialist Team

Trird Party Integrations

Integrations profesional Services

Extra

Extra

Extra

Onboarding

Add Q&A/Intentions

5

50

100

200

Onboarding one to one sessions

2

4

8

8

Workshops

2

4

4

Test Experience

Training

Open

Open

Private

Private

Integrations profesional Services

Extra

Extra

3 request

unlimited

Starter

channels

Web

Web Mobile / Embedded App

Facebook Messenger

Whatsapp Number

Extra

Instagram (coming soon)

Voice-to-text transcription of messages

AI Conversational Engine

Semantic Identification

Normalization, categorization, auto correcting errors and unnecessary characters.

Informal language, slang, regionalisms and other variations in language.

Disambiguation and suggestions

Short term memory

Emojis understanding

Kwnoledge

Knowledge Management Tool (no code or linguistic skills)

Flows Desing Tool for a structured experience.

Add-on complements: buttons, carousels, images, videos, forms, maps, tickets, assisted navigation, embedded page

Importing questions and answers from Excel or Zendesk Guide

LiveChat

Unlimited LiveChat Users

Multiple Transfer groups

Automatic suggestions (Agent Augmentation)

Customizable writing shortcuts.

Customer digital profiles with the conversation history

Reports

Integrations

Self-Service Third Party Integrations

Zendesk Chat and Support

Proactivity

Web Ads

Reports

Panel with main management numbers

Comprehensive chats report (channel,condition, user data, interactions, feedback, label, source,location, IP and device)

Reports downloaded as CSV files.

Ability to send reports as a regularly scheduled email.

Satisfaction Learning

Training tool for all unresolved interactions

Security and Service

SLA 99,9%

GDPR and LGPD Compliance

Support

Kwnoledge Base

Integrations profesional Services

Extra

Onboarding

Add Q&A/Intentions

5

Onboarding one to one sessions

2

Training

Open

Integrations profesional services

Extra

Advanced

channels

Web

Web Mobile / Embedded App

Facebook Messenger

Whatsapp Number

Extra

Instagram (coming soon)

Voice-to-text transcription of messages

AI Conversational Engine

Semantic Identification

Normalization, categorization, auto correcting errors and unnecessary characters.

Informal language, slang, regionalisms and other variations in language.

Disambiguation and suggestions

Short term memory

Emojis understanding

Conditionals

Kwnoledge

Knowledge Management Tool (no code or linguistic skills)

Flows Desing Tool for a structured experience.

Add-on complements: buttons, carousels, images, videos, forms, maps, tickets, assisted navigation, embedded page

Importing questions and answers from Excel or Zendesk Guide

LiveChat

Unlimited LiveChat Users

Multiple Transfer groups

Automatic suggestions (Agent Augmentation)

Customizable writing shortcuts.

Customer digital profiles with the conversation history

Reports

Integrations

Self-Service Third Party Integrations

Zendesk Chat and Support

Zendesk SunCo

Zapier

Proactivity

Web Ads

Outbound SMS and Whatsapp Template Message

Reports

Panel with main management numbers

Comprehensive chats report (channel,condition, user data, interactions, feedback, label, source,location, IP and device)

Reports downloaded as CSV files.

Ability to send reports as a regularly scheduled email.

Satisfaction Learning

Satisfaction Measurement

Training tool for all unresolved interactions

Security and Service

SLA 99,9%

GDPR and LGPD Compliance

Support

Kwnoledge Base

Business Hour Live Chat

Integrations profesional Services

Extra

Onboarding

Add Q&A/Intentions

5

Onboarding one to one sessions

4

Workshops

2

Test Experience

Training

Open

Integrations profesional services

Extra

Business

channels

Web

Web Mobile / Embedded App

Facebook Messenger

Whatsapp Number

1 included

Open Message API

Instagram (coming soon)

Phone Support

Voice-to-text transcription of messages

AI Conversational Engine

Semantic Identification

Normalization, categorization, auto correcting errors and unnecessary characters.

Informal language, slang, regionalisms and other variations in language.

Disambiguation and suggestions

Short term memory

Emojis understanding

Conditionals

Multilanguage

Kwnoledge

Knowledge Management Tool (no code or linguistic skills)

Flows Desing Tool for a structured experience.

Add-on complements: buttons, carousels, images, videos, forms, maps, tickets, assisted navigation, embedded page

Importing questions and answers from Excel or Zendesk Guide

Multibot

LiveChat

Unlimited LiveChat Users

AI Co-pilot Complement

Multiple Transfer groups

Automatic suggestions (Agent Augmentation)

Customizable writing shortcuts.

Customer digital profiles with the conversation history

Reports

API acess

Integrations

Self-Service Third Party Integrations

Zendesk Chat and Support

Zendesk SunCo

Zapier

Slack

Genesys PureCloud

Proactivity

Web Ads

Outbound SMS and Whatsapp Template Message

Reports

Panel with main management numbers

Comprehensive chats report (channel,condition, user data, interactions, feedback, label, source,location, IP and device)

Reports downloaded as CSV files.

Ability to send reports as a regularly scheduled email.

API to all analytical information and conversation details.

Satisfaction Learning

Satisfaction Measurement

Training tool for all unresolved interactions

Security and Service

SLA 99,9%

GDPR and LGPD Compliance

Support

Kwnoledge Base

Business Hour Live Chat

E-mail Support

Trird Party Integrations

Integrations profesional Services

Extra

Onboarding

Add Q&A/Intentions

100

Onboarding one to one sessions

8

Workshops

4

Test Experience

Training

Private

Integrations profesional services

3 request

Enterprise

channels

Web

Web Mobile / Embedded App

Facebook Messenger

Whatsapp Number

1 included

Open Message API

Whatsapp Enterprise Hosting Number

Instagram (coming soon)

Phone Support

Voice-to-text transcription of messages

AI Conversational Engine

Semantic Identification

Normalization, categorization, auto correcting errors and unnecessary characters.

Informal language, slang, regionalisms and other variations in language.

Disambiguation and suggestions

Short term memory

Emojis understanding

Conditionals

Multilanguage

Kwnoledge

Knowledge Management Tool (no code or linguistic skills)

Flows Desing Tool for a structured experience.

Add-on complements: buttons, carousels, images, videos, forms, maps, tickets, assisted navigation, embedded page

Importing questions and answers from Excel or Zendesk Guide

Multibot

LiveChat

Unlimited LiveChat Users

AI Co-pilot Complement

Multiple Transfer groups

Automatic suggestions (Agent Augmentation)

Customizable writing shortcuts.

Customer digital profiles with the conversation history

Reports

API acess

Integrations

Self-Service Third Party Integrations

Zendesk Chat and Support

Zendesk SunCo

Zapier

Slack

Genesys PureCloud

Salesforce

Genesys Engage

Proactivity

Web Ads

Outbound SMS and Whatsapp Template Message

Reports

Panel with main management numbers

Comprehensive chats report (channel,condition, user data, interactions, feedback, label, source,location, IP and device)

Reports downloaded as CSV files.

Ability to send reports as a regularly scheduled email.

API to all analytical information and conversation details.

Satisfaction Learning

Satisfaction Measurement

Training tool for all unresolved interactions

Security and Service

SLA 99,9%

GDPR and LGPD Compliance

SSO

Support

Kwnoledge Base

Business Hour Live Chat

E-mail Support

Specialist Team

Trird Party Integrations

Integrations profesional Services

Extra

Onboarding

Add Q&A/Intentions

200

Onboarding one to one sessions

8

Workshops

4

Test Experience

Training

Private

Integrations profesional services

Unlimited

FAQs

What is a conversation?

Each conversation can have unlimited interactions. We consider that a conversation is finished when 5 minutes of inactivity have passed in Web, or 24 hours in Whatspp or FB messenger.

Are live chat conversations charged separately?

Yes, if you use our Live chat solution each conversation with Live chat is charged also.

Can I pay in my local currency?

For now we only accept US Dollars and Reals.