Pricing

Starter

Ideal para empresas que buscan automatizar bajo volumen de conversaciones mensuales.

Suscripcion anual
30% de descuento

USD 142 suscripción mensual

USD 142

R$644

/ Mensual*

+USD 0.09 por conversación

+R$0,975 por sessão

Set up Onboarding por única vez

USD 500

R$3.250,00

  • Omnicanal (incluye todos los canales)
  • Plataforma de autogestión del conocimiento
  • Integraciones de terceros autogestionadas
  • Motor de IA Conversacional
  • Capacitaciones en CX y analítica
  • Licencias de Live Chat ilimitadas
  • SLA 99,9%
  • Integraciones con Zendesk Chat y Soporte

Advanced

Crea nuevas reglasde juego! Automatiza, integra y resuelve con IA Conversacional.

Suscripcion anual
30% de descuento

USD 570 suscripción mensual

USD 570

R$2.594

/ Mensual*

+USD 0.12 por conversación

+R$0,91 por sessão

Set up Onboarding por única vez

USD 2500

R$16.250,00

Todo lo incluído en PlanStarter +

  • Condicionales de acuerdo con las necesidades del negocio y de sus canales
  • Envío de mensajes y templates de mensajes de Whastapp
  • Medición de satisfacción
  • Integración Zapier

Business

Provee un servicio al cliente inteligente. Enriquece la experiencia.

ANUAL SUBSCRIPTION
30% discount included

USD 2.285 billed monthly

Habla con nosotros

R$10.394

/mo*

+USD 0.12 per conversation

R$0,78 por sessão

One time onboarding fee

USD 8000

R$52.000,00

Todo lo incluído en PlanAdvanced +

  • Multi bot
  • Multilenguaje
  • 1 número de Whatsapp incluido
  • Co-piloto Inteligente de Live Chat
  • Soporte telefónico
  • Integración con Salesforce
  • Integración con Genesys PureCloud
  • Integración con Slack
  • API en toda la información analítica y detalles de las conversaciones

Enterprise

Solución punta a punta. Ideal para grandes compañías que buscan escalar sus negocios.

Habla con nosotros

+USD 0.10 per conversation

+USD 0.10 per conversation

One time onboarding fee

USD 8000

USD 8000

Todo lo incluído en planBusiness +

  • SSO
  • Integraciones & Servicios Profesionales
  • Integración con Genesys Engage

channels

Web

Web Mobile / Embedded App

Facebook Messenger

Whatsapp Number

Extra

Extra

1 included

1 included

Open Message API

Whatsapp Enterprise Hosting Number

Instagram (coming soon)

Phone Support* (Voice)

Voice-to-text transcription of messages.

AI Conversational Engine

Semantic Identification

Normalization, categorization, auto correcting errors and unnecessary characters.

Informal language, slang, regionalisms and other variations in language.

Disambiguation and suggestions

Short term memory

Emojis understanding

Conditionals

Multilanguage

Kwnoledge

Knowledge Management Tool (no code or linguistic skills)

Flows Desing Tool for a structured experience

Add-on complements: buttons, carousels, images, videos, forms, maps, tickets, assisted navigation, embedded page

Importing questions and answers from Excel or Zendesk Guide

Multibot

LiveChat

Unlimited LiveChat Users

AI Co-pilot Complement

Multiple Transfer groups

Automatic suggestions (Agent Augmentation

Customizable writing shortcuts.

Customer digital profiles with the conversation history

Reports

API acess

Integrations

Self-Service Third Party Integrations

Zendesk Chat and Support

Zendesk SunCo

Soon

Soon

Soon

Zapier

Slack

Genesys PureCloud

Salesforce

Genesys Engage

Salesforce Chat

Proactivity

Web Ads

Outbound SMS and Whatsapp Template Message (Each SMS and Template Message has an extra cost)

Extra

Extra

Extra

Reports

Panel with main management numbers

Comprehensive chats report (channel,condition, user data, interactions, feedback, label, source,location, IP and device)

Reports downloaded as CSV files

Ability to send reports as a regularly scheduled email

API to all analytical information and conversation details

Satisfaction Learning

Satisfaction Measurement

Training tool for all unresolved interactions

Security and Service

SLA 99,9%

GDPR and LGPD Compliance

SSO

Support

Kwnoledge Base

Business Hour Live Chat

E-mail Support

Specialist Team

Trird Party Integrations

Integrations profesional Services

Extra

Extra

Extra

Onboarding

Add Q&A/Intentions

5

50

100

200

Onboarding one to one sessions

2

4

8

8

Workshops

2

4

4

Test Experience

Training

Open

Open

Private

Private

Integrations profesional Services

Extra

Extra

3 request

unlimited

FAQs

What is a conversation?

Each conversation can have unlimited interactions. We consider that a conversation is finished when 5 minutes of inactivity have passed in Web, or 24 hours in Whatspp or FB messenger.

Are live chat conversations charged separately?

Yes, if you use our Live chat solution each conversation with Live chat is charged also.

Can I pay in my local currency?

For now we only accept US Dollars and Reals.

Looking for CX solutions?

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