Web

Web Mobile / Embedded App

Facebook Messenger

Instagram

Whatsapp Number

Voice Messages Transcription

Phone

Open Message API

Semantic Identification

Normalization, categorization, auto correcting errors and unnecessary characters

Informal language, slang, regionalisms and other variations in language

Disambiguation and suggestions

Short term memory

Emojis understanding

Conditionals

Multi-language

Multi-language (Translation Service) - Soon

Experience Management Tool (no code or linguistic skills needed)

Flows Design Tool

Add-on complements

Buttons, carousels, images, videos, forms, maps, tickets, assisted navigation, embedded page.

Import questions and answers from Excel or Zendesk Guide

Multibot

Web Ads

Aivo's platform allows companies to configure customizable adds on their website to trigger more conversations.

Engage

Unlimited live chat users

AI Co-pilot Complement

Live suggests answers to frequent questions to speed up support and boost agent productivity.

Multiple Transfer groups

Customizable writing shortcuts

Customer digital profiles with conversation history

Reports

Analytics API

Training tool

Discover unresolved questions, optimize responses and improve experience.

Satisfaction measurement

Satisfaction Score

Analyze which questions and answers influence your customer experience the most.

Studio

Self-Service Third Party Integrations

Zendesk Chat and Support

Genesys PureCloud

Salesforce

Agent API

Live chat solutions integration.

Genesys Engage

Main dashboard

Sessions and interactions report

Transfers report

Chat report

Tag report

CSV Export

Ability to send reports as a regularly scheduled email

Analytics API

GDPR and LGPD Compliance

SSO

Online knowledge base

Business hour support

SLA 99,9%

24/7 Critical support