We automatically adapt service to each contact channel's capabilities for fluid, unified and natural experiences. Offer instant solutions on your customers’ preferred channel without doubling up on support work.
Our conversational artificial intelligence engine understands the wide range of your customer inquiries, including regionalisms and linguistic idiosyncrasies. It identifies the intent behind the different ways to ask the same question and answers with just the right information.
Handle claims and inquiries 24/7 and lower customer service costs at the same time. Quickly and efficiently provide instant support for Internet, cable or cell phone service outages and problems, questions on installation and more.
Increase your opportunities with an optimized conversational bot to catch customer attention and sell more. Announce deals and new products or services, use proactive triggers and WhatsApp notifications, or add to the experience with carousels, videos, buttons, maps or assisted navigation.
At Aivo, we develop personalized integrations so each company connects our solution to web services and APIs so that they can give their customers what they're looking for. Provide balances, download receipts, create new contacts, switch plans, and more.
With the Satisfaction Score, you’ll understand what responses generate more friction so you can continually improve the experience and reach high satisfaction levels. With our API, you’ll also be able to get Aivo’s analytics information on other data processing tools and create your own reports.
You can count on our specialized support team not just for your company’s needs, but your customers' needs, too.
We’ll be there for you every step of the way: for the onboarding process, during implementation and in the growth stage, always ready to help with your customer service strategies.
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