All posts

August 25, 2021

4 ways conversational AI can promote fintech

We know conversational AI is key when it comes to generating more leads and talking with customers, but there's more to it. Here we'll show you everything that can be done for fintech.

June 2, 2021

Instagram for businesses: connect with your customers and manage service to scale

Handling messaging at scale on Instagram is now a reality. Discover the Messenger API for Instagram and learn how conversational bots and live chats can help you improve customer service and drive sal

May 12, 2021

E-commerce chatbot: how to increase sales and retention on your website

Conversational bots take the lead in e-commerce. If you need to boost your sales, here are 5 reasons why conversational AI is the way to go.

May 6, 2021

Best transactional experience - Tracbel: providing an innovative experience in a traditional sector.

Discover Tracbel's award-winning case at the Aivo Awards and the implementation of their conversational AI strategy integrated with Whatsapp in their ecommerce, providing 24/7 customer service.

April 20, 2021

Facebook Messenger Chatbots: How They Can Help Businesses

With 1.3 billion monthly active users, Facebook Messenger is the second most popular mobile messenger...

April 20, 2021

What are we talking about when we talk about conversational AI?

Do all bots have conversational artificial intelligence? When we talk about AI, being conversational is the difference between a humanized experience and a set of robotic answers. If you want to know

April 17, 2021

Best post-pandemic CX strategy: the Grupo Petersen experience

The bot's available 24/7 and responds at any time. There's no contact center in the world that works like this. People are starting to adopt new technologies; get past the learning curve and then the.

March 31, 2021

Zendesk Brazil: Omnichannel solutions, lessons and trends in CX

Everton Alves talks to Francisco Chang, Senior Director and Partner Sales at Zendesk Latin America, about the main lessons and trends in CX for 2021.

March 16, 2021

Best bot personality: the story behind Olivia, ADT's conversational bot

Meet Olivia, a bot with a defined personality that works as the first touchpoint in ADT's customer service strategy. Find out how they created her personality and how she boosts the experience.