All posts

February 28, 2023

The trends that will mark 2023 in conversational banking

Conversational banking is the new evolution of the banking industry. We tell you how to keep up with the trends to offer exceptional service.

February 28, 2023

Twitter for customer service: best practices and use cases

Twitter has become one of the best ways for businesses to resolve customer queries. In this article, we share with you the best ways to implement Twitter automation into your customer service.

February 17, 2023

ChatGPT: Analysis and implications for conversational technology

In this article we take an in-depth look at the capabilities and limitations of ChatGPT to detect points of improvement and possible internal uses for Aivo.

February 15, 2023

Conversational Banking: the bank account, now on WhatsApp

Communication with banks has changed. With conversational banking, one-step transactions are possible, secure, and effective.

February 9, 2023

Is the metaverse the present of customer experience? Not for now, and this is why

Companies must strengthen key aspects of customer experience to thrive in the metaverse. In this article, we discuss the challenges of this new channel.

February 1, 2023

Strategic challenges moving from homebanking to conversational banking

Conversational banking is here to revolutionize the banking experience. In this article we discuss its benefits and future challenges.

January 27, 2023

Voice is the next step in conversational AI: A key functionality with challenges to overcome

Voice chatbots: implications, challenges and opportunities of a technology that has arrived to revolutionize the customer service experience.

January 20, 2023

Customer Service Challenges in Banks and How to Overcome Them

Banks continue to face many challenges in helping their customers on a day-to-day basis. In this article, we look at some of these challenges and how to overcome them by using conversational AI.

January 13, 2023

Best practices for setting up a chatbot with conversational AI

If you want to implement an AI solution for customer service or improve the experience of your chatbot, in this article you will find tips to start on the right foot.