All posts

January 6, 2023

Customer Experience Trends for 2023

If you are looking for ways to deliver an improved customer experience, this guide can help. Here are customer experience trends to look out for in 2023.

January 5, 2023

The Complete Guide to WhatsApp Customer Service

When it comes to connecting with your customers on a platform that provides one-to-one support, explore how to incorporate a WhatsApp customer service strategy!

January 2, 2023

Sitel Group: Global Success in Customer Experience

Sitel Group shares with us how, through the Aivo platform, it managed to offer an exceptional customer service system to several brands around the world.

December 28, 2022

ChatGPT: training process, advantages, and limitations

In the second of this series written by an expert, we take a necessary leap back in time and talk about the implications of ChatGPT. Read the article to find out more.

December 23, 2022

Introduction: The risk of the foundational models of artificial intelligence

In the first of this series of articles, an Aivo expert introduces us to the foundational models of artificial intelligence: its history, context, and possible risks associated with its use.

December 22, 2022

Conversational AI Is Shaping the Future of the Education Sector

Conversational AI is revolutionizing various industries. The education sector is no exception. Here we tell you how to make the most of this technology to offer a unique educational experience.

December 14, 2022

Macarena Consulting: Aivo’s key ally in CX

Macarena Consulting tells us about its strategic alliance with Aivo and what are the main challenges in CX for companies in the coming year.

December 7, 2022

The Importance of Accessibility in Customer Service

Accessibility in customer service guarantees an inclusive and unified experience for all users. Discover how to offer an accessible service and what laws support this premise.

December 5, 2022

Efecty introduces Gyra, a bold, agile and innovative virtual assistant

Offering transactional solutions is very important if you want to optimize the customer experience. Efecty knows this better than anyone and that is why it created Gyra, its virtual assistant.