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Customer Service, Artificial Intelligence & Business insights

Banco Comafi Automates Card Delivery on WhatsApp and Boosts NPS

Banco Comafi, in collaboration with Aivo, has introduced a new feature in its virtual assistant that automates one of the most critical and operational steps in the banking journey: card delivery.

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AI Agents Are Here. Are You Managing Them Like Your Top Performers?

In this article, Matías Gaffoglio, Aivo’s Chief Revenue Officer, shares six critical principles for launching agentic AI effectively—from setting proper KPIs to creating a "career path"

Conversational AI Banking: How to implement an End-to-End conversational journey

WhatsApp has brought banking into the 21st century by allowing customers to interact with their financial institutions through a secure and natural messaging platform.

The complete guide to voice bots with AI for the financial industry

Want to know how voice bots with AI can help your financial institution? This article breaks it all down, explaining what they are, how they work, and the many ways in which they can benefit your cust

Mastering the Banking Experience: Four Key Strategies for Customer Engagement Success

In the competitive world of banking, mastering customer relationships is not just a goal, but a necessity. This article explores four key strategies based on the latest financial sector trends...

Conversational banking: How to solve in the first interaction

Modern customers require immediate answers. With a conversational banking strategy it is possible to achieve this and increase the satisfaction of your users.

Aivo Product Updates: Smarter WhatsApp, Faster Workflows

Discover what’s new across campaigns and live sessions, from API-level control to real-time document completion

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