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The report is a definitive ranking of the best conversational software worldwide. It presents top-reviewed chatbots based on more than 800K user reviews gathered by September 2019.
The feedback includes comments about our solutions' user-friendly platform, their constantly-evolving AI technology, and their potential to enhance the customer experience. Reviews also highlight the excellent customer service provided by Aivo’s representatives.
Inside the report
Every season, G2 empowers business buying decisions by highlighting the voice of the customer. Its mission is to provide the insights professionals need to conduct buying decisions based on their needs and goals.
The report scores products and vendors based on reviews gathered from the user community, as well as data aggregated from online sources and social networks. A unique algorithm is then applied to the data to calculate customer satisfaction and market presence scores in real-time.
“Satisfaction scores streamline the buying process so software buyers can quickly identify the best products based on the experiences of their peers,'' said G2 Crowd Chief Executive Officer Godard Abel.
The result is an unbiased view of the current chatbot market based on real, verified users in an easy-to-view grid.
With a substantial market presence score of 59 points, Aivo was ranked as Leader, the highest category in the report.
Hearing our customers
Customer feedback is very important for us at Aivo. When developing our technology, we strive for customer happiness, taking into consideration their goals, needs, and expectations.
In fact, one of our key differentiators is the support provided by our Customer Success team. More than 15 specialized agents from different countries deliver personalized accompaniment to our clients on each stage of the journey, focusing on developing and improving their strategies and achieving their goals.
Like our Customer Success Director said recently, our culture centers the customer in organizational decisions, understanding that the leitmotiv of our existence is empowering them.
In this context, this report allows us to amplify our customers’ voices and hear them out. Its transparency is not just proof of our team’s dedication, but it’s also an opportunity to keep improving our solutions and delivering what customers need.
Here’s what our customers said about us.
Enhancing the customer experience
Giving time back to people is our mission. Our solutions allow companies to deliver great customer service, securing personalized interactions, immediate responses, and omnichannel communication. This enhances the overall experience while reducing operating costs.
User-friendly and easy-to-use platform
Self-service has become one of customers’ main expectations nowadays. Our solutions guarantee this for both companies and their clients. From one single platform, customer service agents can manage and organize all the information. This is very simple and user-friendly, and no technical knowledge is needed!
Efficient and personalized customer support
When we talk about enhancing the customer experience, we don’t just mean this for our customers’ clients. We also mean providing powerful, efficient, and personalized support to our own customers, who are assisted by our Customer Success team.
There’s one final review that stuck with us: “working with Aivo is a breath of fresh air in an industry that tends to be squared and slow. The team is always up to any task with a solving attitude.
”Every company is a work in progress, of course, but it's rewarding to see that dedication and hard work lead to customer happiness.
We are proud that it’s not just our technology that got us here. It’s also the power of a group of people that work every day to cultivate great relationships with our customers.
“We are very excited to be ranked as leaders in the latest G2 Report,” said Aivo’s CEO, Martín Frascaroli. “We highly value customer feedback and appreciate the transparency G2 provides. Congratulations to our amazing team to continue providing cutting-edge technology and outstanding customer service.”