November 22, 2019

To a successful end of 2019: Artificial Intelligence Applied to Bill Payment

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2020 is right around the corner. At these times, companies want to collect debts and customers seek to regularize their situation. This can bring some headaches for everyone involved. But it shouldn't be this way. Technology is meant to make your company's processes and your customers' lives easier. Cumbersome and hard to use bill payment systems are all in the past.

Learn more about Artificial Intelligence

AI is gaining ground in the business world. It is estimated that by 2030, global GDP will be 14% higher thanks to Artificial Intelligence. Its application in bill payment management is one of its many benefits. We want you to know how you can make the best decision for your company.

Related article: 5 reasons to incorporate Artificial Intelligence in Customer Service

Maintain good relationships

We know that bill payment is not fun for anyone. We believe that providing the best customer service is crucial to maintain lasting relationships. With artificial intelligence in bill payment management, you can count on a virtual assistant that understands natural language and learns from your customers.

Costs, time and goals in order

Costs and time are two pillars that go hand in hand in any business. If one becomes unbalanced, the consequences may not be as expected. Applying artificial intelligence will have that covered. Know the case of Movistar, which with AI reduced 30% of its costs. In addition, you can give your customers instant answers about their debts and options to cancel them. And everything from your favorite digital channels.

Why we specialists in customer service

Now that you've gotten soaked in the subject, we want to present our proposal. As we care about our customers, we know that you also do the same. That's why empathy is at the center of our solutions. With AgentBot you will have a conversational bot who is aware of the bill payment 24/7.

Ok, but how does it work?

1. Your customer will receive an automatic and personalized SMS message on their mobile phone that will inform them of their debt and offer the option to pay it or leave a commitment to pay through a link.

2. If they click on the link, it will redirect them to a web browser to interact with AgentBot, a chatbot that will offer them the possibility to "Pay now" or "Pay later". If they press the first option, issue solved! If they decide to do it at another time, they can state a payment commitment.

3. If 3 days have passed since the customer received the SMS and they did not take any action, they will receive an interactive call through Voice. Through the phone, a bot will notify you about your debt and payment options. If he chooses to pay at the moment, a human agent will talk to him. Otherwise, you can postpone it and register a payment commitment for later.

Artificial Intelligence is the present

Our automatic bill payment solution will facilitate the management of your business.You can close the year with your bill payment up to date and provide incredible experiences to your customers. Still have doubts? Try our free demo now or contact one of our experts.

Are you looking for new ways to improve your CX?

Our customer service solutions powered by conversational AI can help you deliver an efficient, 24/7 experience  to your customers. Get in touch with one of our specialists to further discuss how they can help your business.