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November 26, 2021

The five keys of VASS in digital transformation

Martín Frascaroli, CEO at Aivo, talks to Leonardo Rojas, Commercial Director at VASS, about learnings of 2021 and companies main challenges in CX.

November 25, 2021

Constant improvement and attention to detail: how Serasa optimized large volumes of inquiries

Conversational AI was a great ally of Serasa in 2021. To better understand the case, we spoke with Lucas Silva, Customer Experience Coordinator, and Daiane Oliveira, UX Writer. Discover their story.

November 23, 2021

Empathy and omnichannel experience: this is how Banorte puts its customer first

Thanks to its conversational bot, Banorte’s customers can manage their pensions, confirm their identity through biometry and get immediate responses to inquiries regarding their account.

November 10, 2021

Why is point of sale (POS) data collection useful?

Knowing your customers is essential to get firsthand information on satisfaction levels and improve your products and services. Here you’ll find 4 tips on successfully collecting data.

October 18, 2021

Black Friday in numbers: how to get ahead of the over-demand

Black Friday is right around the corner. Is your online sales strategy ready? Find out how you can prepare for this global event.

September 29, 2021

WhatsApp Business: customer service’s powerful ally

If you’re considering implementing WhatsApp Business as a customer service channel, or if you already have it and want to get the most out of it, we’ll tell you how to achieve better results.

August 30, 2021

7 benefits of Chatbots with conversational AI in customer service

Building customer loyalty and increasing sales are some of the benefits conversational artificial intelligence can offer your business. Find out more in this article.

August 25, 2021

4 ways conversational AI can promote fintech

We know conversational AI is key when it comes to generating more leads and talking with customers, but there's more to it. Here we'll show you everything that can be done for fintech.

June 2, 2021

Instagram for businesses: connect with your customers and manage service to scale

Handling messaging at scale on Instagram is now a reality. Discover the Messenger API for Instagram and learn how conversational bots and live chats can help you improve customer service and drive sal