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December 1, 2022

Why It’s Important to Measure Your Customer Service Strategy

Customer service data is important. Read to learn what metrics to use, how to analyze them, and the benefits of measuring your customer service strategy.

November 24, 2022

Advantages and disadvantages of Chatbots: everything you need to know

Personalized, decisive and immediate responses are great advantages of chatbots. But do they have any disadvantages? Read this article to find out.

November 23, 2022

How to anticipate customer service demand with AgentBot

In festive seasons or on dates like Black Friday, the best option is to be prepared to face the overdemand in consultations. With Agentbot, you can guarantee a responsive service 365 days a year.

November 17, 2022

7 Effective Chatbot Strategies To Generate Leads From eCommerce Websites

Increase your sales, generate relevant leads and get the most out of your e-commerce by implementing a conversational AI chatbot.

November 11, 2022

How Telcos Are Using Chatbots to Boost Their Business

Offer a rich and rewarding customer experience with a conversational AI chatbot. Artificial intelligence is the new wave in telco - see why with this guide.

November 10, 2022

Conversational AI is the Future of Healthcare

Conversational AI chatbots are being used widely in healthcare. Find out how conversational AI and health tech is transforming the future of healthcare.

November 4, 2022

Customer Service vs Customer Experience: Explained

Explore the differences between customer service vs customer experience and how implementing both concepts is vital to business success!

November 1, 2022

Conversational AI for the Telco Industry

Improve your customer experience with conversational AI. The telecommunications industry is experiencing an AI revolution - see why you need to be a part of it.

October 24, 2022

How a Chatbot Can Kill Your Black Friday Vs. Conversational Journeys

When planning your Black Friday strategy, it's important to understand how a chatbot could harm sales. Here's why Conversational AI Platform works better.