March 15, 2022

How to Sell More and Provide the Best Customer Support Using WhatsApp Business

Aivo | Customer Services with Whastapp Business

Table of content

Are you getting started with using WhatsApp for your business and struggling to meaningfully engage with your clients?

Since WhatsApp is the world's most popular instant messaging app with more than two billion users, it's important to make use of its features if you want to grow your business. But it will be difficult to turn leads into customers without using the right strategies.

Thankfully there are several things that you can start doing today to use the WhatsApp chatbot to make more sales and offer great customer service. If you want to find out more, read on and we'll tell you everything that you need to know.

Install a WhatsApp Chatbot Button on Your Website

If you have a WhatsApp business account and are not promoting it, you're missing out on a great opportunity. Many businesses struggle because they don't broadcast their availability on their chat platform.

If you're looking for a way to give your WhatsApp number as much attention as you can, the best place to start is by placing it on your website for customers to see. The easiest way to do this is by listing your WhatsApp Business account number with your contact information.

If you want to be even more effective at connecting with customers on your website, you should also add a chat button in a place that is easy for customers to see. By clicking on this box, a mini chatbox will appear on your customers' screen which will give them the option to start a conversation with you on WhatsApp.

Use Automated Messages With the WhatsApp Chatbot

The automated messaging system is one of the platform's most popular WhatApp marketing features. You can easily set up automated welcome and away messages.

You can also make templates that make it easy to send out immediate customer support messages. This is a great feature if customer satisfaction is one of your business's top goals.

By doing this you save yourself tons of time and energy. You also give your customer support team the chance to focus their attention on more important matters.

It's also vital to know that there are limits to what automated messaging can offer. This is why you should also consider offering WhatsApp support with a human touch.

One of the most important situations where you might need a customer support channel with a human touch is when disputes arise. Customers usually feel more at ease to know that there is a real human behind the screen who is trying to solve their problem.

Have an Agent Speak With Your Clients When You Need To

There are many benefits to automated messages with customers, but there comes a time when it is better to have a live agent with them. By having live conversations with your customers you'll be adding a personal touch. It will also become easier for you to resolve disputes.
There are tools that will help you achieve this easily, like Aivo Live.

Leverage WhatsApp's Multimedia Format Choices

The platform's multimedia format options are one of the great features that businesses often fail to utilize. You can easily send photos, videos, audio clips, and document attachments.

You can use these multimedia options in order to do things such as sending invoices as PDFs, sending product images or videos, or sending explanatory videos about how your products work.

Send Product Care Reminders as a Way to Follow Up With Customers

You can send reminders to your customers related to products they've bought to make sure they take the right steps to care for them.

Say you sell lawnmowers. After your customers make a purchase, you can send them a reminder of when it's time to change the oil. By sending these follow-up messages, you also create a new sales opportunity if you have replacement parts that you're able to sell them.

Since you already have all of their contact information (such as their phone number, email, and mailing address), it will be easy for you to process these follow-up purchases.

Sending follow-up reminders is an especially great strategy if you sell products that customers frequently need to buy such as deodorant or toothpaste.

Making Use of the WhatsApp API for Customer Support

If your business is in the process of expanding to become an enterprise, you'll need advanced options and features. If you find yourself in this situation, then WhatsApp Business API is a great option for you.

Along with receiving the verified green tick alongside your business in the app, you also get a shared team inbox. You can also work with multiple customer support staff within a single dashboard.

Get Started Today in Making More Sales on WhatsApp Business

There are many easy and effective WhatsApp chatbox strategies that you can start working with to improve your customer support and start making more sales. Start utilizing automated messaging while also making sure that you are offering a human touch to your communications.

If you're looking to easily create WhatsApp campaigns without using coding, then Aivo might be the right service for you. We can help you to automate your messages to send customers relevant offers, product recommendations, and credit card upgrades.

Book a demo to find out more about how we can help your business thrive.

Are you looking for new ways to improve your CX?

Our customer service solutions powered by conversational AI can help you deliver an efficient, 24/7 experience  to your customers. Get in touch with one of our specialists to further discuss how they can help your business.