March 9, 2018

3 tips to boost your telephone support with artificial intelligence

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Just as consumption trends change rapidly, companies need to constantly maximize their services and improve their profitability against competitors. How efficient is your telephone support? Are you making the most of the service? If you are asking yourself these questions, it is time to explore new telephone support options with artificial intelligence:

  1. Evolution of IVR (Interactive Voice Response). The introduction of interactive voice technology has raised high expectations in companies that provide telephone support services. Today, artificial intelligence conversation controllers make it possible to employ dynamic voices that understand people's questions and follow a natural conversation thread.
  2. Query resolution on the first interaction. People want fast, fluid and omnichannel answers, but telephone support involves long waits and processes that waste a lot of time and money. Artificial intelligence conversation controllers allow you to instantly reduce customers' long waits by resolving their queries in real time and leaving only the most complex operations for humans. At the same time, there is an automated learning process about your customers and their needs, to improve your service in a quick, easy and effective way.
  3. Unlimited telephone support. It is hard to provide a telephone support service that is broad, large-scale and always available to customers. Artificial intelligence conversation controllers allow for simultaneous communications that can increase your number of operations with unlimited support channels. Simple, easy and more profitable.

Easy to implement and always available when the user needs it. Artificial Intelligence combines with telephone support to help companies like yours achieve more personalized one-on-one communications with your customers.

Are you looking for new ways to improve your CX?

Our customer service solutions powered by conversational AI can help you deliver an efficient, 24/7 experience  to your customers. Get in touch with one of our specialists to further discuss how they can help your business.